Lithia Hyundai of Odessa

No communication Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what it needed and would be ready Monday . They ended up having my car two days with no communication. I kept calling and they wouldn’t answer or call me back to lmk what was wrong since we were on day two. Picked up my car and my right mirror now doesn’t function and the check engine light is still on. This service dept is bad about communicating and on top of that they were rude to me and made things worse. I wish Hyundai would come in and clean up and hire all new staff. Also you can call and out of town Hyundai and get better pricing the cost here is ridiculous. This Hyundai is terrible . More

High Standard I recently purchased my first vehicle from Lithia Hyundai in Odessa. I have always been terrified of dealing with car salesmen and being talked into t I recently purchased my first vehicle from Lithia Hyundai in Odessa. I have always been terrified of dealing with car salesmen and being talked into things because of my lack of knowledge. However, Lithia has set an extremely high standard and I don’t know that I will ever be able to buy a vehicle elsewhere. Miguel knew everything there was to know, wasn’t pushy, and gave me the best price I found in the entire state. Everyone I dealt with at the dealership seemed to be this way as well! Never did I feel like I HAD to buy from them or pushed to get something I didn’t want. I had the best first car buying experience here! More

Diagnostic I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was schedu I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was scheduled a week later. They called and said there was nothing wrong with the car. I am very upset because as soon as I left the car started doing the same things. I cannot take off from work everytime it starts acting up for the service department to say there is nothing wrong. And to to top it off, they don’t ever answer the phone. Veronica Urquidi More

Excellent service from start to finish The salesperson, Frank, was very knowledgeable of all the bells and whistles of the vehicle which we purchased. Any questions which we had were prompt The salesperson, Frank, was very knowledgeable of all the bells and whistles of the vehicle which we purchased. Any questions which we had were promptly answered by Frank. We have owned a Hyundai Elantra before and it was a very dependable vehicle so purchasing another Hyundai car was a no-brainer. The service manager, Ron, was extremely helpful, patient, and professional. He was always on top of things and made sure that issues were resolved. Also, in the finance department, we have dealt with Mr. Lemus on two different occasions and he is very friendly and respectful. We have not had any experience with the service department as we normally service our vehicles at Lithia Toyota but are sure that we will be treated with the same courteous service received when we initially purchased the vehicle. More

Quick helpful service Personnel were friendly and not pushy at all. They were able to quickly assist and genuinely wanted our business. I would recommend Lithia to other pe Personnel were friendly and not pushy at all. They were able to quickly assist and genuinely wanted our business. I would recommend Lithia to other people looking for a decent dealer. More

Really wanted to see me leave in a car I wanted. Family has bought from this place before, and the service I expected was still meet, and that’s why my family keeps coming back, and why we don’t worr Family has bought from this place before, and the service I expected was still meet, and that’s why my family keeps coming back, and why we don’t worry about the hassle of buying a car because we trust the sales men, especially the financial managers, and this new GM is exceptional...he came and shook my hand personally before I signed my contract. More

Great Service I give Yvonne Dominguez credit for good customer service. She was very attentive and willing to help me out any way possible. She also responded to my I give Yvonne Dominguez credit for good customer service. She was very attentive and willing to help me out any way possible. She also responded to my text messages and phone calls in a prompt and professional manner. I will recommend Lithia Hyundai of Odessa, Texas to any one wanting to purchase a new vehicle. More

Amazing! I was in the market for a new car but I didn't want to pay New Mexico prices. I found the Hyundai Eleantra online through Autotrader and decided to se I was in the market for a new car but I didn't want to pay New Mexico prices. I found the Hyundai Eleantra online through Autotrader and decided to see what kind of deal I could make. Miguel was able to give me the deal that I was looking for and made the process move along smooth and fast! I would definitely recommend Lithia Hyundai in Odessa to anyone looking for a great car at an awesome price! More

Service Department good as always The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of th The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of the two hours that I was there. No other customer was in the show room but me . There were plenty of sales people doing nothing but not one wanted to wait on me or even spoke to me. I was interested in a G90 but I suppose that this dealership does not want to sell cars. I bought the Hyundai I have there and paid cash as I will if I buy another but not from this dealership. More

Customer satisfaction Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will say the dealership needs to look at the wàiting area. Some of the chairs need to be upholstered; others just need to be cleaned. More