Lithia Hyundai of Odessa

Bought GMC Terrain, deal went smooth with Frank Carrillo I appreciated the sales staff specifically Frank Carrillo as he was not pressuring us to buy a vehicle right then and there and allowed us to leave wi I appreciated the sales staff specifically Frank Carrillo as he was not pressuring us to buy a vehicle right then and there and allowed us to leave without trying to get too much information from us like other dealerships with had gone to before. After shopping around several dealerships and test driving several SUVs we decided to go back to Lithia and chose a GMC Terrain that we had already test driven, Frank and Winston were willing to negotiate, lower the price and not try to tell us what all the vehicle was worth and how much money they would be loosing if they were to go down on the asking price, we had tried working a deal at another dealership and it seems they worked harder on trying to educate us on how much their vehicle was worth instead of negotiating a price we were more comfortable with. The transaction was very smooth with Frank and Winston and they did not play the back and forth "Let me talk to my manager" over and over thing. We left feeling very pleased with the purchase, the entire process was very smooth. I appreciated them being open for business as this was the time of the coronavirus scare that a lot of people were over reacting to it. More

These guys were awesome they helped us as soon as we pulled in the lot got us in a car fast. They are wonderful people. pulled in the lot got us in a car fast. They are wonderful people. More

Nice job to JJ..awesome car, thank you JJ, thank you Hyundai! Everyone was great at this dealership, we were met with kindness and hospitality. Hyundai! Everyone was great at this dealership, we were met with kindness and hospitality. More

My wife called me immediately after leaving stating that she heard a terrible grinding noise under the car. When I met her to inspect the car I found that the plastic cover that has to be removed to access she heard a terrible grinding noise under the car. When I met her to inspect the car I found that the plastic cover that has to be removed to access the oil plug and filter was hanging by one bolt and dragging the ground. 2 bolts were not even fastened. Fortunately she heard it and it did not rip the cover off and cause further damage, only cosmetic damage to the cover. This is very poor service, which I’ve never experienced here before. More

I will never buy another vehicle from any lithia dealership. Customer unsatisfaction is their goal. Dishonesty is what they strive for. I get to tell my experiences though social media. dealership. Customer unsatisfaction is their goal. Dishonesty is what they strive for. I get to tell my experiences though social media. More

They have a very friendly staff. I was able to get what a wanted and a had a smooth process of getting the paperwork done. My windshield wipers didn't work on the car I bought but they are getting me taken c wanted and a had a smooth process of getting the paperwork done. My windshield wipers didn't work on the car I bought but they are getting me taken care of. More

Every time I come here I'm well taken care of, great customer service, I'll be recommending this place to anyone looking for a new or used vehicle customer service, I'll be recommending this place to anyone looking for a new or used vehicle More

Eric is very courteous, professional, and knowledgeable! Waiting area perfect with televisions and vending area! It makes having the car serviced a pleasure rather than a chore!! Waiting area perfect with televisions and vending area! It makes having the car serviced a pleasure rather than a chore!! More

Great experience, very fast. I showed up in person to Great experience, very fast. I showed up in person to ask about fixing the recalls on my car and they got me in immediately. My car was ready the Great experience, very fast. I showed up in person to ask about fixing the recalls on my car and they got me in immediately. My car was ready the next day. More

Its been my 2nd or 3rd time getting my oil change or tired replaced. Im so satisfied with the service. Even when there was 1 tech available. The service rep was very attentive with the updates on the ve tired replaced. Im so satisfied with the service. Even when there was 1 tech available. The service rep was very attentive with the updates on the vehicle aswell. Even tho the time spent there took awhile it was expected and understandable . More