Lithia Hyundai of Odessa

Service person, Michelle, does not communicate well or I was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three di was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three different occasions Taft the warranty was purchased at that dealership at the time I purchased the car. Then she stated that my repair was maintenance and the warranty would not cover it. I asked her for the warranty company’s phone number. She eventually gave it to me, but not until she had submitted a claim—which leads me to believe the initial call never happened. After she gave me the phone number she let me know that the warranty was covering all but my deductible and the recharge on the ac coolant. Very suspicious sequence of events....🤦‍♀️ More

I was very pleasant with the service that I received because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that b because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that because most of the time they put a lot of pressure to get you to do it. More

They are always friendly and very quick. Never pressure us to buy anything. Will recommend to everyone I know to go there for service. Thanks! us to buy anything. Will recommend to everyone I know to go there for service. Thanks! More

Yes happy with service. Salesman was very knowledgeable about vehicles and helpful. Management was also very kind and I will definitely be purchasing my next vehicle here. about vehicles and helpful. Management was also very kind and I will definitely be purchasing my next vehicle here. More

The service was superb and the service personnel was very helpful. The sales staff was extremely knowledgeable. Everyone was most friendly and kind. Would definitely recommend the dealership. helpful. The sales staff was extremely knowledgeable. Everyone was most friendly and kind. Would definitely recommend the dealership. More

When we decided to purchase a new Hyundai we had a list of required options. Our sales person, Daniel, searched the database and found us the vehicle that met our needs. of required options. Our sales person, Daniel, searched the database and found us the vehicle that met our needs. More

Unhappy with the results of my transaction. They added more monies to my loan at the end and it was uncalled for- unprofessional unsatisfied and more monies to my loan at the end and it was uncalled for- unprofessional unsatisfied and More

Thank u for getting me in past minute when my dealership had to turn me away. Also sales staff e as great. I will be back had to turn me away. Also sales staff e as great. I will be back More

The sales man was friend and polite. The store was clean everyone was friendly. I have bought vehicles with them before and the service was great then to. everyone was friendly. I have bought vehicles with them before and the service was great then to. More

Frank was very friendly and helpful person to help us understand everything we needed to know about get the new car. Frank had a great knowledge about the new 2021 sonata limited edition understand everything we needed to know about get the new car. Frank had a great knowledge about the new 2021 sonata limited edition More