Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,017 Reviews
Call Service Center (907) 202-9778

1,017 Reviews of Lithia Hyundai of Anchorage - Service Center

Sort by
October 31, 2024

Too long of a wait for service. I've been a sixteen year Hyundai owner. The past 18-months service has become slower and non-communicative to phone calls and text messages. This may More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you taking the time to share your concerns. It’s disappointing to hear about the delays and communication issues you've encountered. Your loyalty as a long-time Hyundai owner is important to us, and we want to make this right. Please reach out to me directly so we can discuss your experience in detail and work toward a solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 27, 2024

Unreasonably difficult to schedule. Website scheduling didn't work, phone number listed went to a call center in Oklahoma that never answered or called back. Very frustrating and unpr More

by lisa.lambak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Lithia Hyundai of Anchorage responded

Lisa, I’m sorry to hear about the difficulty you faced with our scheduling process and the challenges in reaching someone directly. We understand how frustrating that must have been and appreciate your patience. It’s good to know our team could assist with a ride to work, but your experience should have been much smoother from start to finish. We’ll be reviewing your feedback with our team to improve communication and simplify scheduling for our customers. Please feel free to reach out if there’s anything we can do to assist further. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 25, 2024

I’m very happy with my Tucson and I’m also pleased with the financing. More

by LYNETTE_TOOTHLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Lynette! We’re so glad to hear you’re happy with your Tucson and the financing process at Lithia Hyundai of Anchorage. It’s always our goal to provide exceptional customer service. Please don’t hesitate to reach out if you need anything in the future.

October 24, 2024

The amount of time and effort I spent on trying to make an appointment to get my oil changed is unacceptable. Called and left messages 4 times in a month and never got a call back even though the message s More

by SFDAVIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. I appreciate your loyalty as a Kia owner since 2007. I understand that being without your vehicle for an extended period can be frustrating, especially when it involves diagnostics and repairs. We strive to provide timely service, and I assure you that your feedback will be taken into account as we work to improve our processes. If you have any further concerns or suggestions, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future. Best, Moises Gonzalez Service Manager 907-762-5752

October 24, 2024

The dealership is Awesome Everytime I visit, no problems. Timing could be better on appointments. More

by upperone49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback! We're glad to hear that you consistently have a positive experience at Lithia Hyundai of Anchorage. We appreciate your suggestion regarding appointment timing and will work on improving this aspect. We look forward to your next visit!

October 22, 2024

Service was very fast and professional as it usually is. Always in and out which is nice. More

by BARRIE99504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Barrie! We're glad to hear that you consistently experience fast and professional service at Lithia Hyundai. Your time is valuable, and we strive to ensure your visits are efficient. We look forward to seeing you again soon!

October 22, 2024

Great service, knowledgeable staff. Work on vehicle was done in a timely manner. Was given contact info in case we had any questions or concerns while vehicle was being serviced More

by Driven1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that you had a positive experience with our knowledgeable team at Lithia Hyundai of Anchorage. It's great to know the service was timely and you felt supported throughout the process. Thank you for choosing us!

October 22, 2024

My car was on a recall the updated and got it back in good time More

by Laurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Laurel, for sharing your experience. We're glad to hear that your recall service was completed promptly and that your car was returned to you in good time. We appreciate your feedback and look forward to serving you again at Lithia Hyundai of Anchorage!

October 22, 2024

Very Fast Customer service and very professional. No one bothered me while i was waiting either, so it was pretty enjoyable. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your review, Ben! We appreciate your feedback and are pleased to hear that you experienced fast and professional customer service at Lithia Hyundai of Anchorage. It’s great that you enjoyed your time with us without any interruptions. We look forward to welcoming you back soon!

October 21, 2024

Overall service especially the front desk people who are very courteous and kind and overall service was outstanding More

by Emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your wonderful review, Emendes! It’s heartening to hear that our front desk staff made such a positive impression with their courtesy and kindness. Thank you for recognizing their efforts! We hope to serve you again soon!

1
...
5
6
7
...
102