Lithia Hyundai of Anchorage - Service Center

I needed a recall taken care of that had some complications. Plus, I live 120 miles away from the dealership. When I first met Dana, she was a huge help. She gave me her card and stayed in contac complications. Plus, I live 120 miles away from the dealership. When I first met Dana, she was a huge help. She gave me her card and stayed in contact by email. Dana went above and beyond to accommodate me. The day we scheduled the service, it was completed on time, and both Dana and Dante were helpful at the service desk. Also, when Liz heard us say we needed the recall clearance done ASAP, she stopped what she was doing to immediately take care of it. The service was excellent! More

Service is provided in a timely manner. Customer service minded employees provide good advice on vehicle maintenance. Customer service minded employees provide good advice on vehicle maintenance. More

This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More

They didn't mark up the price, but still included some extra packages that I don't want with the car extra packages that I don't want with the car More

It's extremely hard to get ahold of anyone to make a simple service appointment. simple service appointment. More

The dealership was disorganized and several of the employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reac employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reach. I struggle to think of a worse experience I have had with any business. More

It was only a maintenance e visit and the person I worked with was fantastic. with was fantastic. More

I’ve been doing oil changes at your dealership since I bought the car. I only want synthetic oil and I Admit I don’t remember them asking or me indicating that. But I was disappointed when I noticed on th bought the car. I only want synthetic oil and I Admit I don’t remember them asking or me indicating that. But I was disappointed when I noticed on the paperwork that they used conventional oil. More

Every time I go in fir service I have issues. Customer service at this dealership has gone out the window. I have bought 3 cars through them and this will be the last one I ever buy from them. Customer service at this dealership has gone out the window. I have bought 3 cars through them and this will be the last one I ever buy from them. More

My car was damaged while on Lithia Hyundai's lot back on September 20th 2023. They claimed that the damage never occurred on their property but refused to let me see any security camera footage of their lot September 20th 2023. They claimed that the damage never occurred on their property but refused to let me see any security camera footage of their lot. After many emails Chris Schmidt agreed to pay for the damages to my car. I took it in to their body shop to get a quote. After getting the quote I sent it over to Chris. After many emails and calls Chris Schmidt continued to ignore me and I never heard back from him. My car is still damaged and Lithia Hyundai never held up their end of the deal. Stay away if you can. More