Lithia Hyundai of Anchorage - Service Center

We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! long. Chistian was fabulous to make it happen so we could get to the airport!! More

Christian was great. Got me in and out in good time. Ryan was also great. Got me in and out in good time. Ryan was also great. More

Blake has helped us pick the best new vehicle for us, so went back and he helped us pick out and purchase a great one as well. Never steered us wrong! went back and he helped us pick out and purchase a great one as well. Never steered us wrong! More

Spectacular service and customer care! Thank you kindly for your consideration, apt information, and quick processing. Thank you kindly for your consideration, apt information, and quick processing. More

They NEVER answer their service phone, ever. If you leave a message you NEVER get a call back. I need my brakes done and they still have never called me back.. Do not buy a car here. I have nev If you leave a message you NEVER get a call back. I need my brakes done and they still have never called me back.. Do not buy a car here. I have never experienced worse customer service. 3 other family members have bought cars at this location and they all regret it, and are experiencing the same things. More

Customer service is abysmal. My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, they told me my car needed a ton of other stuff that of course would be extra. They don’t want to take time to rotate my tires because it’s included in a package I bought. Funny how they only worry about things they can charge you for. Also, said the oil change would be an hour and a half and it took 4 hours. If I could take back buying this car, I would! More

I left 3 messages, both on voice mail and with a live person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. When I bought the car in January, I was told that I would be given a car to drive while mine was being serviced. When I made that first appointment, I was told that a loaner car would not be needed because the service would only take 30 minutes. When I arrived, I was told that the service would take 1-2 hours and that they didn’t have loaner cars. What a xxxx show! More

I'm still waiting for the service department to contact me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service departmen me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service department. More

Have not used the service center yet. The dealership has been very good. No issues The dealership has been very good. No issues More

Honestly, I am *appalled*. I spent two weeks attempting to get a hold of service via the 877-452-2980 number, as well as (907)202-9778. Messages were left, multiple attempts I spent two weeks attempting to get a hold of service via the 877-452-2980 number, as well as (907)202-9778. Messages were left, multiple attempts made. No ability to get a service team member on the phone to schedule. THEN--- I *finally* get a hold of someone (after calling EIGHT times today AND leaving a message) and that someone was this delightful bucket of customer service joy, Christian. When attempting to schedule an oil change and service inspection to my cooling fan, as it is making a whining/squeaking noise. Upon this request, this young man asked me how many miles were on my car, I asked why that was needed, and informed of the approx total at the same time. Christian told me "so I can see if I can apply the complimentary oil change to your car" at which point I asked "I should have complimentary oil changes, do I not have complementary oil changes?" He stated "only after XXXX (some # of miles, I do not want to misquote)" at which point I asked, "so I do *not* have complimentary oil changes??" (Because it has been my understanding for the last year and a half that I do) at which point he repeated the last thing he said to me. I began to say that I was asking for clarification AGAIN (something I STILL do not have) and he interrupted me again "I am just trying to get this information so I can schedule your appointment and you are being rude not to answer, do you want me to schedule you or not" 1--- I had provided the approx milage already 2--- I was requesting perfectly reasonable information. At this point I said, "I'm sorry, can I talk to someone else, Like a manager, I would like to talk to a manager please" and this Christian continued his epically stellar customer service relations, and hung up on me. I am livid and disgusted at the ENTIRETY of this whole fiasco of a situation. More