Lithia Hyundai of Anchorage - Service Center

I’ve had an incredibly frustrating experience with this dealership. It took over a month to schedule a service, and during that time, no one answered the phone or returned my calls. The parking lot was fil dealership. It took over a month to schedule a service, and during that time, no one answered the phone or returned my calls. The parking lot was filled with customer cars, and it’s clear they’re struggling to manage their workload. It’s disappointing that a company would operate like this, especially when it directly affects customers. I won’t be returning, and I wouldn’t recommend this dealership to anyone. Either invest in better customer service and infrastructure or stop selling products you can’t support. It’s unacceptable. More

Friendly and helpful in person. Didn’t try to upsell anything beyond my recall, which was nice. The appointment process was frustrating because they’re so few appointments And a 2 t Didn’t try to upsell anything beyond my recall, which was nice. The appointment process was frustrating because they’re so few appointments And a 2 to 3 month wait each time. My job prevents me From planning more than two weeks ahead so I had to cancel my appointment three times before I was finally able to be home for one. More

Great place for good shopping, attentive staff, clear, knows their job and the needs of the client. I highly recommend this place. knows their job and the needs of the client. I highly recommend this place. More

We had a good experience buying our car, and we appreciated the customer service. We felt heard and all of questions were answered. appreciated the customer service. We felt heard and all of questions were answered. More

The rating is 99% for Hyundai corporate who open, deal with serious claims and 1% for the Dealership. Dealer gets a 2-3 star, corporate gets a minus 11-12 rating!! This was the most horrible experience with serious claims and 1% for the Dealership. Dealer gets a 2-3 star, corporate gets a minus 11-12 rating!! This was the most horrible experience I’ve ever had by far! It cost me hundreds of dollars and many many hours of anguish to say the least. And not just me, because of what I was going through, dealing with, many other people now have an anti Hyundai taste in their mouths. I’d appreciate someone with some serious clout giving me a call to hear my side of the story. More

Was very helpful and took care of everything without me having to worry about anything having to worry about anything More

Very helpful, did the job i needed them to. Friendly staff no issues to report Friendly staff no issues to report More

The gentleman who first helped me made the whole experience a 10 Thank you so much experience a 10 Thank you so much More

They were knowledgeable, professional, and courteous. They explained service performed and anything I should be concerned about. They explained service performed and anything I should be concerned about. More

I never went to a dealership and felt like they were actually helping me and not ripping me off and for me I'm a woman this is the first time I ever gotten that kind of service and I'm forever grateful actually helping me and not ripping me off and for me I'm a woman this is the first time I ever gotten that kind of service and I'm forever grateful and forever want to come back as you guys customer Christian was great he worked with me every second of the day More