Lithia Hyundai of Anchorage - Service Center

This experience was much better than previous times I’ve been there. Glad to see customer service is improving again. been there. Glad to see customer service is improving again. More

They diagnosed the problem and ordered the part necessary to fix it. They will call when it comes in. to fix it. They will call when it comes in. More

Given the situation with my Tucson with a bad rear shock, I was satisfied with the service to get it resolved. It was good to have a loner vehicle. I was satisfied with the service to get it resolved. It was good to have a loner vehicle. More

Took a bit longer than expected at the dealer but overall a good experience. Good people a good experience. Good people More

Dana was friendly, helpful and as always communicative My service to my car was quick and I loved the updates I had on it service to my car was quick and I loved the updates I had on it More

Efficient and courteous service. Difficult to make an appointment. I’d much rather deal with a person that with your automated system. Difficult to make an appointment. I’d much rather deal with a person that with your automated system. More

Awesome customer service, convenient service appointment scheduling, tentative to customer needs, reasonable time of service! scheduling, tentative to customer needs, reasonable time of service! More

Cristian was good and helped a lot, good service and care to the customer. Thank you! to the customer. Thank you! More

The dealership was clean, comfortable and quiet. Service was completed with minimal delay. I did not expect oil change to be free. Service was completed with minimal delay. I did not expect oil change to be free. More

I have a prepaid oil change package that I purchase when I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a hot oil flush package stating that I needed to do this, without even having to inspect my vehicle first. The vehicle that Lithia services every 6 months. When oil change was complete, I checked it and it was dark color. I asked Brandon if oil change was done and he stated it was but that’s why I should buy that $400 package he spoke of. I immediately called a relative who is a mechanic and owns his own shop who told me not to buy any of the things Brandon tried to sell me. More likely they just added the oil and did not change. Next time I’ll be asking them to show me oil filter after the change. More