Lithia Hyundai of Anchorage - Service Center

I found it impossible to schedule an appointment for an oil change unless you stop by the dealership and make it. Supposedly it can be made online however, this does not work in our attempting to do it.. oil change unless you stop by the dealership and make it. Supposedly it can be made online however, this does not work in our attempting to do it.. When stopping by the dealership, the folks are competent and very helpful. More

The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the pr multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go. More

Christian was very helpful in finding me winter tires on very short notice. Hyundai got them on in just a few hours! very short notice. Hyundai got them on in just a few hours! More

Appreciate the business here ! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! More

Got the vehicle back did not drive off lot, check engine light came on. They said bring it back but had to make appt. When I did not leave the lot yet. They should of made sure car was fully fixed before gi light came on. They said bring it back but had to make appt. When I did not leave the lot yet. They should of made sure car was fully fixed before giving it back to us. More

The do not answer the phone or get back to you when messages left. Ever messages left. Ever More

The best experience one could ask for. Everyone in the dealership was super friendly. Owen was absolutely exceptional. Top notch customer service. He listened to my concerns and wants in a Everyone in the dealership was super friendly. Owen was absolutely exceptional. Top notch customer service. He listened to my concerns and wants in a new car, provided all options so that I could make an informed decision. Gave from Finance was also exceptional. More

It was hard to get through to the service center to get a ride back to the dealership. If you miss their call, it could take hours to get a hold of someone. I do not like the text option at all. ride back to the dealership. If you miss their call, it could take hours to get a hold of someone. I do not like the text option at all. More

I bring all four of my cars here for oil changes even though three are not Hyundai models. The service department is fast and thorough and the inspections assist me in keeping all of my cars in tip top s though three are not Hyundai models. The service department is fast and thorough and the inspections assist me in keeping all of my cars in tip top shape. More

They told me it would be 2 weeks before someone would be able to look at my car. Luckily someone was able to take a Quick Look at it. We replaced the battery which was covered by warranty and it worked fine able to look at my car. Luckily someone was able to take a Quick Look at it. We replaced the battery which was covered by warranty and it worked fine for 24 hours and then went back to all the flashing warning lights on the dash. They also didn’t have any loaner cars while my car was in the shop, that they were all checked out and didn’t have a waitlist, to just keep coming by every day at 1pm to see if one was available. I checked my warranty and it includes $35/day for a rental car. It’s super annoying having to use this dealership for all my warranty work. More