Lithia Hyundai of Anchorage - Service Center

I have a prepaid oil change package that I purchase when I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a hot oil flush package stating that I needed to do this, without even having to inspect my vehicle first. The vehicle that Lithia services every 6 months. When oil change was complete, I checked it and it was dark color. I asked Brandon if oil change was done and he stated it was but that’s why I should buy that $400 package he spoke of. I immediately called a relative who is a mechanic and owns his own shop who told me not to buy any of the things Brandon tried to sell me. More likely they just added the oil and did not change. Next time I’ll be asking them to show me oil filter after the change. More

Fair and honest. Very helpful and most of all considerate of my situation. Working with them was a far cry from my experience with Anchorage Chevy Lithia. I won’t Very helpful and most of all considerate of my situation. Working with them was a far cry from my experience with Anchorage Chevy Lithia. I won’t ever go back to ACL. What stood out to me about this dealership is they did not treat me like my business was not important. Respect and truthfull when talking with me is sincerely appreciated. More

They started and finished the work on time as promised. The work was done professionally. The work was done professionally. More

I received reminder for my appointment My vehicle was taken in on time Brandon went over the service and answered my questions My service was done in an hour taken in on time Brandon went over the service and answered my questions My service was done in an hour More

Christian was great to work with. Kept me informed about repairs. Service department made great recommendations very happy with the service provided Kept me informed about repairs. Service department made great recommendations very happy with the service provided More

Very pleasant to work with and quick to respond to inquiries. They were helpful and answered all of my questions. inquiries. They were helpful and answered all of my questions. More

Very professional people and pleased with work the staff was friendly and courteous to me and answered all my questions was friendly and courteous to me and answered all my questions More

Great job of getting me right in even with me being three hours early. Thank you Dana hours early. Thank you Dana More

I took my vehicle in for schedule maintenance. Christian Diaz was very friendly and personable. Christian Diaz was very friendly and personable. More

The best service department I have ever had always prompt and friendly and helpful to customers and friendly and helpful to customers More