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Lithia Hyundai of Anchorage - Service Center
Anchorage, AK
1,008 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,008 Reviews of Lithia Hyundai of Anchorage - Service Center
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December 22, 2024
This is the worst customer service I have ever had to deal with, and I am not one to complain. I live in Fairbanks and 4 four weeks I tried to make an appointment to get my car fixed. I literally had to deal with, and I am not one to complain. I live in Fairbanks and 4 four weeks I tried to make an appointment to get my car fixed. I literally had to drive to Anchorage from Fairbanks to get an appointment to get my car fixed. On your automated services there was always a promise to call back, but you never did. I would begin calling the service department the minute it opened up and no one would answer the phone. As I waited at the counter I watched employees texting on their phones while the service phone was ringing. This is NOT a way to treat customers. It was not this way in the past. I have purchased my last three vehicles from this dealership, but never again if this lack of service continues. When I did get my vehicle in, I did not receive any notification what its status was and again had to respond to the dealership to get an update. I was told the part would take 3-5 days to get it, and when it did get in, they would call me and set up an appointment, but 8 days later I had not received any information so had to call the dealership. Fortunately, I now have a phone number where I can get a manager who will respond if I have any issues. More
by Shadow
Verified CustomerEmployees Worked With
December 21, 2024
Thank you for a quick and easy oil change, even with my 2 yo we had a pleasant experience. An employee even entertained us with a balloon which made the time fly by! yo we had a pleasant experience. An employee even entertained us with a balloon which made the time fly by! More
by Mlhasley
Employees Worked With
I’m sorry I was distracted and didn’t get names
December 18, 2024
They were able to get me in within 3 days for an oil change and a complete detailing. Very satisfied with the results. My car runs great and looks great! change and a complete detailing. Very satisfied with the results. My car runs great and looks great! More
by benjiwagar
Employees Worked With
Dana Clendenen
December 18, 2024
Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. car and even filled up my windshield wiper fluid. More
by Sam
December 14, 2024
Christian did a great job taking care of what I needed to be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the pe be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the person that interacts with the customer he did a great job deescalating a tense situation. He represents Lithia with professionalism and should be recognized for his abilities. I look forward to seeing him when I take my cars in for their oil change, More
by MKOFOID
Employees Worked With
December 11, 2024
Great costumer service, was very professional. Overall great place to buy a car, I was amazing by the communication. Overall great place to buy a car, I was amazing by the communication. More
by ODIBBA
