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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,028 Reviews

1,028 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 30, 2025

This was my third service. It was the only time my service was done promptly. 2 previous visits took hours and one I arrived to find there was an employee to work on it. More

by L
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Christian went above and beyond for me. I had him running between departments. I can’t be happier with how hard he worked! THANK YOU for being amazing. :) More

by JENNIFER.BARLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony - Sales Managment I believe
Jan 31, 2025 -

Lithia Hyundai of Anchorage responded

Jennifer, it’s wonderful to hear how dedicated Christian was in assisting you! We love knowing our team goes above and beyond to provide great service. Thank you for sharing your experience—we look forward to helping you again in the future!

January 25, 2025

Waited over 90 min for an oil change. I had to approach desk to see how much long the wait would be. More

by EMANG20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 28, 2025 -

Lithia Hyundai of Anchorage responded

We appreciate you sharing your feedback and are sorry to hear about the extended wait time for your oil change. We strive to provide efficient service, and it seems we fell short during your visit. Please reach out to us directly so we can discuss your experience further and work toward an amicable solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 24, 2025

Outstanding service from Brandon and quick service,, everyone was courteous kind and we we’re very happy how quick everything went More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lithia Hyundai of Anchorage responded

It's great to hear that you had such a positive experience, and we’re thrilled Brandon and the team could make everything go smoothly for you! Thank you for sharing your feedback, and we look forward to serving you again soon!

January 23, 2025

From my online inquiry to the finance department, this was by far the easiest and shortest buying experience I have ever had. Que had the car warmed up and ready for my test drive, Tony worked up the sale More

by LFatuch79
Recommend Dealer
Yes
Employees Worked With
Que, Tony & Gabriel
Jan 24, 2025 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear that your car-buying experience was the easiest and shortest you’ve ever had! It’s great to know that Que, Tony, and Gabriel made the process seamless and enjoyable. Thank you for choosing us, and we look forward to assisting you again at Lithia Hyundai of Anchorage!

January 21, 2025

Amazing crew, sales person (sean) was cery helpful. Looking forward to works with him in the future. More

by CFELISE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Breuer
Jan 22, 2025 -

Lithia Hyundai of Anchorage responded

It’s wonderful to hear about your positive experience with Sean and the amazing team at Lithia Hyundai of Anchorage! We’re delighted Sean was so helpful, and we look forward to working with you again in the future. See you next time!

January 19, 2025

Good customer service and good advisor he greets customers and very kind person and sometimes when you need help he will ask if he can help you More

by LANTANO.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience! We're so pleased to hear that our advisor provided such attentive and kind service. It's always our goal to make sure customers feel well taken care of. We look forward to helping you again in the future!

January 18, 2025

Front desk service crew were very nice and very helpful. They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to c More

by 12345
Service Time
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your experience with us, and we're glad to hear that the front desk service crew was helpful. We sincerely apologize for the challenges you encountered with our communication system. Your feedback is valuable, and we'll make sure to review this to improve the experience moving forward. Please don't hesitate to reach out directly if you have further concerns or need assistance.

January 16, 2025

Impossible to get in touch with them to make an appointment, had to go in person. I made an appointment specifically for a recall then they did not have the part but still kept my car for over 3 ho More

by RP
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the names of who assisted
Jan 20, 2025 -

Lithia Hyundai of Anchorage responded

RP, I’m sorry to hear about the challenges you faced with scheduling your appointment and the delay in communication about your recall. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention. We’d like to make this right for you. Please reach out so we can assist in rescheduling your appointment and ensure the process goes smoothly moving forward. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 14, 2025

I was originally not assigned to LITHIAAUTOMOTIV Hyundai for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywher More

by Jend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Lithia Hyundai of Anchorage responded

Jend, we're delighted to hear that you've had such a positive experience with Lithia Hyundai of Anchorage over the years! Your trust and kind words about our team's honesty and integrity mean a lot. Thank you for choosing us as your go-to service center, until next time, we wish you safe travels!

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