Lithia Hyundai of Anchorage - Service Center

I purchased a 2020 Santa Fe brand new from this dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it to dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it towed to the dealership and two days later they messaged me that the alternator needed to be replaced. Late the next day, they messaged me that it was fixed and that I could pick it up the next morning. Around 9am the next morning, they messaged me saying that the starter was out. After shelling out $1500 to fix the issues, I arrive to the dealership to pick up the car and notice the gas compartment door is missing. I address it with the service rep who proceeds to tell me that it was in their storage lot and that they’re not liable for it. Keep in mind, they take receipt of the vehicle when it was towed in, never mention that it will be in an unsecured storage lot, and not once do they mention that it’s missing while communicating with me about the alternator and starter. By this time, I’m pretty angry and blow up on the service reps. The fact that the dealership immediately dismisses any liability and makes no initial attempt to make this right for a loyal customer, one who just gave them $1500 after what appears to be a misdiagnosis for what the actual cause was for why the vehicle not starting, has got me seeing red. Eventually I calm down and I must admit, it’s only because Christian (service rep) does an amazing job of keeping his cool and de-conflicting the situation. After hearing my story, he talks with the parts manager and tells me that the part will be ordered with no cost to me but that it will take a few weeks to come in. Due to leaving the state in about a month and my plan to sell the car, I ask if they could just give me an appraisal to buy it. Christian links me up with a sales rep and directly talks to the GM to provide the backstory of what’s going on. Now you would think by this time the dealership would understand I’m in no mood to play games. Nope, they decide to try and “deal” me and give me a lowball offer of $15K for a 2020 Santa Fe SEL that has 38K miles on it, is in perfect condition (minus being dirty), has a brand new battery, brand new alternator, a brand new starter, and for a customer with title in hand. Of course, I immediately decline the offer as I know the value of the car. After one more shot, they come back with an offer of $18K which I accept. To put the cherry on top, I’m told I have to wait 3-5 business days to pick up the check. Funny how when I bought the car, I wasn’t given 3-5 business days to submit payment. As I’m walking out the door, I ask to speak to the GM in person because I want to personally inform him of how Christian (sales rep) professionally handled the situation and how if it weren’t for him, I wouldn’t have given the dealership any more of my business. Christian should be promoted immediately in my opinion and is the only reason why I am not giving this review 1 star. Of course, I’m told the GM is in the middle of a “deal” and will call me…he never does. I will never recommend this dealership to anyone and, in fact, I will never own another Hyundai (I’ve owned 3). More

I believe I was over charged for a free life time oil change and tire change overs. I was also charged for a part that I'm not sure for what? Please explain the charges. change and tire change overs. I was also charged for a part that I'm not sure for what? Please explain the charges. More

Owen was very knowledgeable and made the experience seamless - it was fully appreciated, and convinced me to send a coworker to work with him as well. seamless - it was fully appreciated, and convinced me to send a coworker to work with him as well. More

The Service Department has made significant improvements to their customer service experience. I was very happy with my service experience on 4/4/25. to their customer service experience. I was very happy with my service experience on 4/4/25. More

Service was wonderful. Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! More

Travis Richardson gets a 5star plus! Best experience yet buying a new car 😊 Was intending to buy a different make car but the dealership wasn’t knowledgeable about the vehicle. They Best experience yet buying a new car 😊 Was intending to buy a different make car but the dealership wasn’t knowledgeable about the vehicle. They wouldn’t negotiate. Was just a bad experience. So we looked at our second choice and after Travis took the time to educate us on the vehicle it was the better choice !! Sold Thank you Travis and Gabe More

Service was great, just a challenge to schedule the appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service de appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service department isn’t clear and fortunately Christian has provided us with his direct line for the next time. More

This experience was much better than previous times I’ve been there. Glad to see customer service is improving again. been there. Glad to see customer service is improving again. More

They diagnosed the problem and ordered the part necessary to fix it. They will call when it comes in. to fix it. They will call when it comes in. More