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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,906 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,906 reviews

December 13, 2023

The communication was great. My vehicle was there for quite a while but Dana responded to texts and let me know about delays. More

by BECCAPOOH22
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Dec 13, 2023 -

BECCAPOOH22 responded

I would highly recommend Lithia Hyundai of Anchorage. I’ve had great service with the sales and service department. Dana’s communication in service department is excellent.

Dec 13, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had great communication throughout the service process, and Dana's responsiveness made a positive impact. We appreciate your recommendation and are delighted to have provided excellent service in both our sales and service departments.Happy holidays and until next time, travel safe!

December 13, 2023

Bad communication, didn't fix something that I posted because intake tech didn't write it down More

by Juliannarobinson89
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

December 13, 2023

Dana was amazing. I needed to deliver toys to an event and she transferred all the toys to a loaner car when mone was being fixed. More

by JENNIFER.HEIKKILA
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jennifer! We're thrilled to hear about your positive experience with Dana at Lithia Hyundai of Anchorage! It's fantastic that she went above and beyond to assist you by transferring the toys to a loaner car while yours was being fixed. If there's anything specific about your experience that stood out or if you have more feedback to share, we'd love to hear it. Thank you for choosing us, and we're here for any automotive needs you may have in the future.

December 11, 2023

Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed More

by JANEVONB
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

December 11, 2023

Very kind and knowledgeable. Dana was a wonderful person at the service desk. She was very kind and knowledgeable. She was very responsive and had a good attitude. More

by COLLEEN.HAAN
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Colleen, Your kind words about Dana at the service desk truly brightened our day! We're thrilled to hear she made your experience at Lithia Hyundai of Anchorage so positive with her kindness, knowledge, responsiveness, and positive attitude. If there's anything specific you'd like to highlight or if you have more feedback to share, please feel free to reach out. We're here to ensure your future experiences are just as wonderful!

December 11, 2023

Experience was outstanding Gabriel was kind was honest and so helpful And gave great advice More

by premila0430
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your outstanding experience at Lithia Hyundai of Anchorage! We're thrilled to hear that Gabriel provided kind, honest, and helpful service, along with great advice. Your feedback means a lot to us. If there's anything else you'd like to share or if you have more feedback, please feel free to reach out. We look forward to serving you again in the future!

December 10, 2023

Poor communication and follow through, lack of concern for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns. More

by KIRSTENAK
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

December 10, 2023

The dealership is clean and comfortable while waiting for services. Plus the hot beverage bar was 10/10 with choices More

by KRPOLAR
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi there, We appreciate your feedback! It's fantastic to hear that you found our dealership clean and comfortable during your visit to Lithia Hyundai of Anchorage. We're delighted that you enjoyed the hot beverage bar and its wide array of choices. If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We look forward to serving you again in the future!

December 10, 2023

took care of the problem glad that they were able to diagnose the problem and got it repaired quickly More

by FLANDERS0
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.

December 10, 2023

No pressure, very friendly. Easy to shop with. Eric was friendly, explained everything very well. More

by SCOTTELMORE77
Recommend Dealer
Yes
Employees Worked With
Eric Hippen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hippen
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Scott, Thank you for sharing your experience with us! We're pleased to hear that your shopping experience at Lithia Hyundai of Anchorage was pressure-free and very friendly. It's fantastic that Eric was able to explain everything well. If there's anything else you'd like to highlight or if you have more feedback to share, please feel free to reach out. We appreciate your business!

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