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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,862 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,862 reviews

February 06, 2024

As always, they cut the crap so you can get on with life. We didn't feel pushed or directed from anything we had planned. Christian and my luck with timing ended up getting us a better deal than the bank was More

by Richard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hi Richard, it's great to know that Christian and our team at Lithia Hyundai of Anchorage were able to provide a straightforward experience for your second purchase with us. We're excited about the new service center too! Thanks for sticking with us.

February 05, 2024

Very polite and upfront when speaking to us. Over all a good salesman. Sure Excellent interpersonal skills More

by KARAROSS2
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blayke Mccarthy
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience at Lithia Hyundai of Anchorage! We're glad to hear that your salesman was very polite, upfront, and demonstrated excellent interpersonal skills. If there's anything specific you'd like to highlight or if there are any suggestions you have for improvement, feel free to share. Your feedback is valuable, and we hope you continue to have positive interactions with the dealership. If you have more to share or if there's anything else you'd like assistance with, please let us know!

February 03, 2024

Hard to contact, and the reps said the service line doesn't ring and sometimes they don't even know people called. They have huge turnover. They have no current in house manager. They seemed overwhelme More

by TRYPOL
Recommend Dealer
No
Employees Worked With
They have two current service department representatives. I spoke with both of them.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for your feedback. We apologize for any inconvenience you may have faced in contacting us and the challenges you encountered with communication. We strive to provide excellent service to our customers, and we regret if we fell short of your expectations. Your input is valuable to us, and we take your concerns seriously. We would like to investigate further to understand and address the issues you've raised. If you could contact us through the number below, it would be much appreciated. Thank you for your patience as we work to resolve these matters. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 02, 2024

Friendly team that was knowledgeable about features Helpful in answering questions and ensuring pleased customers More

by JWBETZ
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback about our friendly and knowledgeable team at Lithia Hyundai of Anchorage. It's wonderful to hear that we were able to assist you with features and answer your questions. Your satisfaction is important to us, and we look forward to serving you in the future!

February 02, 2024

Waited over an hour to 1/12 hour longer than they said it was going to take. They also forgot to put the caps back on my tires. More

by HILDOCK
Recommend Dealer
No
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback, and we're sorry to hear about the extended wait time and the oversight with the tire caps during your visit. Your time is valuable, and we apologize for any inconvenience caused. If there's anything we can do to address your concerns, please feel free to provide more information to us through the number below. We value your input, and your satisfaction is important to us. Thank you for bringing this to our attention. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 01, 2024

It took over 2 weeks for a diagnostic. They never picked up the phone and when they did, the phone cut in and out. I was not given a claim number or referral number for enterprise since I More

by WATERSWOODS09
Recommend Dealer
No
Employees Worked With
Idk, maybe Brian?
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We sincerely apologize to hear about the extended wait time for the diagnostic and the communication issues you encountered. Your experience falls short of our usual standards, and we're sorry for any inconvenience this may have caused. If you could reach out to us directly through the number below, we would like to investigate and work towards resolving these issues promptly. Your feedback is crucial, and we appreciate your understanding as we work to improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 31, 2024

Dana was amazing. Underpromised and over delivered! Dana was amazing. Underpromised and over delivered! She scheduled me 2 weeks out and had the car done in 2 days. More

by KEITHFACER
Recommend Dealer
Yes
Employees Worked With
Dana Clensenen
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Keirh, Thank you for taking the time to share your experience with Dana at Lithia Hyundai of Anchorage. We're thrilled to hear that Dana provided exceptional service by underpromising and overdelivering. Your satisfaction is our priority, and we're glad she could get your car done ahead of schedule. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

January 31, 2024

Great experience, deal got done fast, mitchell is great this is the second vehicle i have purchased from him More

by AKANTHONY94
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive review, Anthony! It's fantastic to hear that you had a great experience and that Mitchell provided excellent service. If you ever have any more automotive needs or questions, feel free to reach out. Safe travels in your new vehicle!

January 31, 2024

I've seen better, but it was ok. I was hoping to get responses via text about the work being done to no avail, but what was done, was done quickly. More

by mercydave
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Dave! We appreciate your feedback, and we're glad to hear that the service was completed quickly. However, we apologize if the communication about the work being done fell short of your expectations. Your feedback is valuable, and we'll use it to improve our communication processes. If there's anything specific you would like us to address or if you have further comments, please feel free to let us know. We value your business and hope to provide an even better experience next time. Thank you for choosing Lithia Hyundai of Anchorage.

January 30, 2024

Our experience had multiple variables, Brian was respectful and had unexpected variables to deal with including an interlock device. He was able to get the work done efficiently and we appreciate th More

by Alaskansakura
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your great experience dealing with Nael at Pfaff BMW. We're thrilled to hear that Nael was extremely helpful, patient, and played a crucial role in making the right decisions for your two car purchases. Enjoy your new M340i, and if there's anything more we can assist you with, feel free to reach out. Safe and enjoyable driving!

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