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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,924 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,924 reviews

May 14, 2024

Fast easy transasction thank you to Owen Luke for helping us to get our 1st truck. More

by JEFFREY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Owen Luke
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May 15, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Jeffrey! We're thrilled to hear that Owen Luke was able to assist you in getting your first truck with a fast and easy transaction. Providing excellent service to our customers is our priority, and we're glad Owen could make your experience a positive one. If you ever need anything else, don't hesitate to reach out. Congratulations on your new truck!

May 14, 2024

Slow. Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And des More

by just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names
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May 16, 2024 -

Lithia Hyundai of Anchorage responded

We strive for timely service and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to discuss this further with you and make things right if possible - please reach out at your earliest convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

May 11, 2024

Oil change took over 2 hours! Not happy. Excuse was short on employee. tire change season? More

by SPENARDJAEJEAN
Recommend Dealer
No
Employees Worked With
Oil change express?
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May 14, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the extended wait time you experienced during your recent visit for an oil change. Your time is valuable, and we understand your frustration with the delay. We strive to provide efficient and timely service to all our customers, and we regret falling short of your expectations on this occasion. While we do our best to ensure adequate staffing levels, seasonal demands such as tire changes can sometimes impact our service times. If there's anything further we can do to address your concerns or assist you with your vehicle, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

May 05, 2024

Great service. Only one disappointment- service manager, who covers KIA also, was asked, by crew, to look into why its been over a year since told Id be called when More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Lithia Hyundai of Anchorage responded

It sounds like you had a positive service experience overall at Lithia Hyundai of Anchorage. However, it's disappointing to hear that your inquiries about a recall haven't been addressed promptly. It's essential for dealerships to follow up on such matters promptly to ensure customer safety and satisfaction. If you haven't already, consider reaching out directly to the service manager or another member of the management team to escalate your concerns. They should be able to assist you further and ensure your needs are addressed.

May 04, 2024

Super nice and respectful quick but not to rushed very amazing first car buying experience More

by RAINETAYLOR1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo Fernandez
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May 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Raine! Thanks for letting us know that our team was super nice, respectful, and quick at Lithia Hyundai of Anchorage. It's awesome to hear that your first car buying experience went well and wasn't rushed. Come visit us again soon!

May 02, 2024

Excellent dealership. First time I’ve come in and got what I wanted without any hassle. Made my wife feel special and made her 10 yr anniversary special! Thank you!!! More

by CHRISTOPHERBROWDER98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah hooman
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May 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Christopher! We're delighted to know that your visit to Lithia Hyundai of Anchorage was a memorable one! We strive for hassle-free experiences and it's great knowing we hit the mark. Happy 10th anniversary from all of us here! We look forward to serving you again!

April 30, 2024

Everyone was super nice. Dante - keeping me updated. Blake - his advice on our vehicles and even the guy in the showroom who handed me the keys. Wow, I was sincerely impress More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante and the unknown guy who grabbed my keys
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May 01, 2024 -

Lithia Hyundai of Anchorage responded

Patty, we're delighted to know that Dante, Blake and the rest of our team at Lithia Hyundai of Anchorage made your experience a memorable one. Thanks for sharing this with us!

April 30, 2024

Miss diagnosed my 2018 Tucson put a transmission in that did not need it so cost me a lot of money. And never was able to fix the squeal that I brought the car in for. Then said it was the catalytic convert More

by AMYJHICKS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendon Gardnew
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Lithia Hyundai of Anchorage responded

We're deeply sorry to hear about your experience. Your satisfaction is important to us, and we strive to provide accurate diagnostics and reliable service. We'd like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and take the necessary steps to resolve it. Your feedback is valuable to us, and we're committed to ensuring all our customers have a positive experience at our dealership. Best, Moises Gonzalez - Service Manager - 907-762-5752

April 29, 2024

Call 907 953 0967 and I will let you know why! Your service dept. won't answer the phone More

by NEILANDGAYLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Lithia Hyundai of Anchorage responded

I'm sorry to hear about the difficulty you're experiencing in reaching our service department, Neil. It's important to us that we're accessible to our customers and able to assist with any concerns or inquiries they may have. I'll ensure that your feedback is shared with the appropriate team so that we can address this issue promptly. In the meantime, please reach out to me directly through the number below, if you'd like to discuss your experience further or if there's anything specific you need assistance with. We value your feedback and appreciate your patience. Best, Moises Gonzalez - Service Manager - 907-762-5752

April 27, 2024

I have a good time with the customer service, fairly long wait but done properly More

by LAFARGA_ALFREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Lithia Hyundai of Anchorage responded

We're pleased to hear that you had a positive experience with our customer service, despite the wait time. Your satisfaction is important to us, and we're committed to ensuring that all services are carried out properly. Thank you for choosing Lithia Hyundai of Anchorage, and we look forward to serving you again in the future!

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