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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,862 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,862 reviews

March 02, 2024

The sales agents had excellent service and warm dispositions. I told them what I wanted and they were open with what they had available. More

by HANS.THOMPSON1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen, 5 stars
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Mar 05, 2024 -

Lithia Hyundai of Anchorage responded

Hi Hans, We're glad to know our team at Lithia Hyundai of Anchorage was able to provide you with excellent service and meet your needs. Thanks for the positive feedback, we hope to see you again soon!

February 29, 2024

I called two times and left message to schedule service-no return calls. Finally I did get hold of someone to schedule service. More

by sherrie.d.schenk
Recommend Dealer
No
Employees Worked With
Dana Jo
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Mar 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Sherrie D., We appreciate you taking the time to share your experience with us, and we sincerely apologize for the difficulties you faced in reaching our service department. We understand the importance of timely and responsive service scheduling, and it's disappointing to hear that you had challenges in getting through to us. Please be assured that we take your feedback seriously, and we will investigate the communication issues to ensure a more efficient and prompt response in the future. If there's anything specific you would like to discuss please feel free to contact us directly through the number below. Your satisfaction is important to us, and we are committed to addressing any concerns you may have. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 28, 2024

Got me in fast we're also kind when I checked in did. Or make me feel rushed and answered my questions More

by QUEENHAC1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Feb 29, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know you had a positive experience at Lithia Hyundai of Anchorage! It's important for us that our customers never feel rushed and always have their questions answered. Thanks for the review and we hope to see you again soon.

February 26, 2024

Too long of wait for oil change: 1/2 low When I checked oil at home. No indication of kind of oil, or when next change is due. More

by CPMILE
Recommend Dealer
Yes
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Feb 28, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We apologize for the extended wait time for your oil change and any inconvenience caused. We understand the importance of efficient service and will review our processes to minimize wait times. We also apologize for any oversight regarding the oil level, type, and information about the next change. We will address this with our service team to ensure comprehensive information is provided. When you have a moment, please contact me through the number below so that we can work towards an amicable solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 25, 2024

I was actually pleasantly surprised when I called the service department. Someone answered the phone, instead of getting an answering machine message, or a message telling me that texting would be quicke More

by Crista.Cady
Recommend Dealer
No
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Feb 28, 2024 -

Lithia Hyundai of Anchorage responded

Hi Crista, Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your comments and are pleased to hear that you were pleasantly surprised by the service department answering your call promptly. However, we apologize for any inconvenience caused by the email indicating that your vehicle maintenance was 'past due'. This appears to be a miscommunication or error, and we want to assure you that your satisfaction is important to us. We value your business and aim to provide excellent service. Your feedback is essential in helping us improve, and we appreciate your understanding. That being said, we hope to see you again soon. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 21, 2024

The service department is great. They're always helpful and make recommendations without being pushy More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

February 20, 2024

Attentive, pleasant, helpful I got work to do. Nah bro. 1 2 3 4 5 More

by Cnhayes
Recommend Dealer
Yes
Employees Worked With
Saturday service counter
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage provided you with attentive, pleasant, and helpful service. We appreciate your support and look forward to assisting you in the future!

February 20, 2024

Went for oil change but service found parts that need replacement. Replaced brake pads and rotors. More

by RLANKFORD
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you sharing your experience with us! It's great to hear that our service team at Lithia Hyundai of Anchorage was able to identify and address the necessary replacements during your oil change. Your safety is our priority, and we're glad we could provide you with the service you need. Thank you for choosing us, and we look forward to assisting you in the future!

February 19, 2024

Generally positive. But the wait was long (2 weeks) and it was impossible for me to contact anyone. I had to wait for people to contact me More

by Obergcarl
Recommend Dealer
Yes
Employees Worked With
Dana via text
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your feedback and your patience regarding the wait times. We hope to serve you more efficiently in the future. Drive safe until next time!

February 18, 2024

The service dept has evolved from a minus to a 10 rating. Dana has been a blessing! Sheila really cares regarding turning the service dept around More

by DKW
Recommend Dealer
Yes
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're glad to know that our service department at Lithia Hyundai of Anchorage has improved and met your expectations. Your kind words about Dana and Sheila are much appreciated, we'll be sure to pass them along! Drive safe until next time!

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