Lithia Ford of Klamath Falls

Was taken care of. Had my van serviced with an oil change & they rotated my tires. All my questions & concerns were answered & taken care of in a timely manner. Had my van serviced with an oil change & they rotated my tires. All my questions & concerns were answered & taken care of in a timely manner. More

good service In and out quickly very nice people, good price on the oil change, the waiting room was clean and very good popcorn, always nice to bring the truck to In and out quickly very nice people, good price on the oil change, the waiting room was clean and very good popcorn, always nice to bring the truck to get serviced More

Always friendly service I have the lifetime oil change and have always been treated quickly and friendly by all I come in contact with at Lithia Ford. My late husband was su I have the lifetime oil change and have always been treated quickly and friendly by all I come in contact with at Lithia Ford. My late husband was such a stickler about oil changes and this vehicle was the first one where we had the lifetime oil change. He was always satisfied with the results and I do appreciate the courteous help I receive. More

Great friendly service! The service was excellent. I brought my car in for an oil change which was completed quickly and efficiently. The service man was friendly and courteo The service was excellent. I brought my car in for an oil change which was completed quickly and efficiently. The service man was friendly and courteous. More

service dept is a ripp off We bought a used van less than a year ago,we bought the life time oil changes,used it once,took the van in to have the oil changed,a few hours latter We bought a used van less than a year ago,we bought the life time oil changes,used it once,took the van in to have the oil changed,a few hours latter they called said van was done.a week latter we decided to trade the van off and by a 14,000 plus nissan rough,we gave them a post dated check for $2000.00,(waiting for tax refund) well it took longer to get than we thought,so we went and told the dealership, a week before the poat dated check was to be cashed.we were told that they had already cashed it,we called our bank and stopped payment on the check(lithia did attempt to cash the check after we informed them it was no good),we told them we wanted our van back,they said we owed them $584.00 for servicing the van,changing the oil,platic mats,and washing the van.there reciept shows $243.30 for 8 quarts of oil (the van only holds 4quarts),rember the oil was suppossively change a week earlier,then the van would go three miles and shut off,so we take back to the service dept and pay $89.00 to tell us our coolant fan was to slow and it would cost $448.00 to replace it,so we took it home went and bought both new fans $42.00 and $22.00,and five minuter to change out,took old fans to parts house and was told and shown both fans worked perfect,and it still did not fix the van.so we took the van to a service shop here in town and for $180.00 to replace the relay fuse and a sensor,and thats when we found out that the oil that was to have been changed twice in four months had not been changed for an estimated year,the new shop had to brake the oil filter off the block because it had attached itself to the block.so much for the $400.00lifetime oil change.so we call the corprate office with our complaint and the $2000.00spent to fix and find out what was wrong,and the oil changes,we were told that we can only get the $400.00 back for the oil changes if we traded our van back to them even though wife and i have made it clear we will never let lithia touch our car no would we ever conceder buying another car feom the the store has offered us$290.00 if we sigh a release saying we qont sue them,which qe have decided to file a small claims suit for the intire amount were out,then file a formal complaint with the states attorney generals office for there bussiness practices. More

Pleasant, courteous, helpful. It has been many years since I have purchased a vehicle, my husband has passed away and it was all up to me to make a decision to to purchase new or u It has been many years since I have purchased a vehicle, my husband has passed away and it was all up to me to make a decision to to purchase new or used vehicle. Being a woman and being treated as an equal was very refreshing. I chose a newer used rig for obvious reasons. New is very expensive. Thank you! More

A pleasant one. It never ceases to amaze me how nit pick and trivial *people are. The employees at Lithia are very courteous and knowledgeable. If treated with respec It never ceases to amaze me how nit pick and trivial *people are. The employees at Lithia are very courteous and knowledgeable. If treated with respect they will bend over backwards to make your visit a very pleasant one and do all they can to make you content and happy . Let's face it, a repeat customer and also referred ones is how they earn their living.. Keep up the good work and keep the smiles coming. Thanks. Erik Ellefsen. More

It's all GOOD Some times some of the most important things that you are looking for get lost in the shuffle. But this dealership went up and beyond in my opinion to Some times some of the most important things that you are looking for get lost in the shuffle. But this dealership went up and beyond in my opinion to make things right for my wife, Thank You More

sick of dealing with them Joshua was great! BUT the service? A backyard mechanic cares & does better! Promises were made by financing &not kept. Took 11 days to get our pickup. Joshua was great! BUT the service? A backyard mechanic cares & does better! Promises were made by financing &not kept. Took 11 days to get our pickup. Still finding things wrong. Service sucks. More

Skeptical I have not bought a car in Klamath Falls for over 25 years and have not even used their service department since the guy treated me like I was an idio I have not bought a car in Klamath Falls for over 25 years and have not even used their service department since the guy treated me like I was an idiot because I am female. I saw a vehicle that looked like what I was looking for in my online shopping and guess what? It was in Klamath Falls, so I went to look at it. The salesman was really young, but very capable. They went the extra mile to help me get a car. More