Lithia Ford Lincoln of Boise

I have worked with them for 22 years and I always go back for all my car needs. Rhett, he’s the man, tell him I sent you for all my car needs. Rhett, he’s the man, tell him I sent you More

Every body was professional and polite. A deal was made and they stuck to it. I appreciate that. A deal was made and they stuck to it. I appreciate that. More

Please with the service done on my F-150. I will definitely be using Lithia Ford again! Thanks guys! I will definitely be using Lithia Ford again! Thanks guys! More

I think they try their best to sell things you may not need. Example, the service writer called me and said the cab air filter was dirty and needed to be replaced. When I went back to pick up my vehicle, need. Example, the service writer called me and said the cab air filter was dirty and needed to be replaced. When I went back to pick up my vehicle, he told me me it was fine. I believe they automatically make that call to everyone. More

In the prior years from 2011 to 2020 service was superb. In the last 2 years I feel service has deteriorated, wait time has doubled even tripled. From 2011 to 2020 the advisors greeted you by name because In the last 2 years I feel service has deteriorated, wait time has doubled even tripled. From 2011 to 2020 the advisors greeted you by name because they interacted with all the clients and they were long term employees but now it’s so different. I had to travel 75 miles round trip for my service and when I got home I noticed that my wiper blades were not replaced like I asked to be done but I was charged for the service. So the next day I had to make the same trip. Quality control I feel is a thing of the past at Lithia. I worked at a dealership in Boise for 19 years in parts and service in the 80’s and 90’s and nothing like this would be tolerated. I remember how the CSI scores were so important to dealers maybe now it doesn’t matter but I would assume that customer retention is very important. More

Our service writer was greatly helpful with the process and kept both my wife and myself in the loop the all along the way. and kept both my wife and myself in the loop the all along the way. More

Great service got my truck fixed correctly and quickly and didn't cost any more than other dealerships and didn't cost any more than other dealerships More

Bought several vehicles there,as well as utilize service center for many years.keep up the good work. center for many years.keep up the good work. More

Friendly and helpful employees seemed to care for my needs. Took their time to teach me how to use my maps and more on my New Bronco. needs. Took their time to teach me how to use my maps and more on my New Bronco. More

Great customer service and I got the recall work done and The Works all in the time quoted. I really appreciate the complimentary transportation from and back to the dealer. The Works all in the time quoted. I really appreciate the complimentary transportation from and back to the dealer. More