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Lithia Ford Fresno

Fresno, CA

2.8
240 Reviews

195 E Auto Center Drive

Fresno, CA

93710

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240 Reviews of Lithia Ford Fresno

May 22, 2020

Always friendly and efficient. They let you know how long the wait is upfront. Most of the time It’s a little quicker than they say. I like Jason he’s taken care of me a few time. More

by Kwhaley012
Recommend Dealer
Yes
Employees Worked With
Jason Ridriques (service department)
May 23, 2020 -

Lithia Ford Fresno responded

Thanks for your feedback for Jason. We are thrilled to know you were happy with his care. Please do not hesitate to reach out if we can do anything else for you!

May 21, 2020

Oil change Thank you and people who worked on my car they were all friendly,professional ,appeared to know their job. Yes I would recommend your dealership. More

by pbspdshu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1951171,Hal. Borunda
May 23, 2020 -

Lithia Ford Fresno responded

Thank you for the kind review! We are so glad that you had a great experience with us.

May 18, 2020

service dept has taken good care of all my vehicles. Courteous and friendly and with new service tracking system fairly quick. Service writers are informative. More

by l.saffron
Recommend Dealer
Yes
Employees Worked With
Christopher Klein, Jeremy Farminer, Geo Kazaryan, Keith Miller, Brandon Puga, Nick Tousounis, Juan Urena
May 18, 2020 -

Lithia Ford Fresno responded

Hi there, thank you so much for the great review! We're glad to hear you had a positive experience. We hope you have a wonderful day!

May 17, 2020

Oscar in service was great he gave me a estimated time that my Explorer would be completed by and he did not disappoint ,from service to detail all went well . More

by Mrenner68
Recommend Dealer
Yes
Employees Worked With
Oscar Aguilar
May 18, 2020 -

Lithia Ford Fresno responded

Hi there, we appreciate your kind words! We'll be sure to share your compliments with Oscar and our team. We hope to see you in the future!

May 14, 2020

Mechanic had it all day on Friday, ordered part, Monday got in car to leave and fan wasn’t fixed. It was written on the paper to be fixed. Finally left for home about 2:15 in the afternoon. I probably shou More

by Steve Henson
Recommend Dealer
Yes
Employees Worked With
Oscar
May 15, 2020 -

Lithia Ford Fresno responded

Steve, thank you for taking the time to share your service experience with Oscar! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can assist you down the road!

May 09, 2020

This place is a rip off do not buy here bought a truck with any month tires going badd paid good money for a 2019 F150 with it and without needing tires terrible customer service the general manager has n More

by Ullbewalkin
Recommend Dealer
No
Employees Worked With
Alexander Parker
May 11, 2020 -

Lithia Ford Fresno responded

Hello, I extend my regrets in regards to any dissatisfaction with your purchase and I would appreciate the chance to connect with you about your feedback. Please reach out to me when you have a moment to review further your concerns. Best, Brent Hall General Manager bhall@lithia.com

May 11, 2020 -

Ullbewalkin responded

I just responded to Brett Hall as asked to do in the comments he still stated he was not willing to help me is a very rude a guy has no business being a manager at this location he is going to run customers off with the attitude you has please again you have been warned they have also been reported to the Better Business Bureau and other agencies do not buy from this dealer

May 08, 2020

Don't expect ANY level of customer service after you've walked out of the dealership with your car. Weeks of trying, dropped calls, smooth talkers saying anything to get you off the phone, until you get a More

by UnhappyCustomer2020
Recommend Dealer
No
Employees Worked With
Keith Urien, Pete Aldaz, Jorge Mendez, Dean Payne, Kate Kennedy, Marty Rodriguez, C Espinoza, Hector Macias, Joel Ramirez
May 10, 2020 -

Lithia Ford Fresno responded

Hello, I am concerned to learn about your disappointment regarding any interaction that has led to your negative impression. Please feel free to reach out to me directly so that we can discuss and address your concerns. I look forward to connecting with you. Best, Brent Hall General Manager bhall@lithia.com

May 03, 2020

Jose’ went above and beyond to find us the perfect truck. He listened, and followed through. The finance felt abit uncomfortable with the upscale push. Otherwise, awesome experience. More

by Zoes12pop
Recommend Dealer
Yes
Employees Worked With
Jose Urbano
May 04, 2020 -

Lithia Ford Fresno responded

Zoe, thank you for the great review! We are happy to know that you had a positive experience with Jose, and if there is anything else we can do for you, please let us know.

May 02, 2020

Alberto was amazing!!!! Very understanding and went above and beyond for me. Finance was amazing as well! I’m so happy with my new purchase! More

by Parris
Recommend Dealer
Yes
Employees Worked With
Alberto Saucedo
May 04, 2020 -

Lithia Ford Fresno responded

Parris, thank you for taking the time to share your amazing experience with Alberto! Enjoy your new ride! Don't hesitate to reach out when we can help you again down the road!

April 28, 2020

Have been a long time customer of Lithia Ford Fresno. Very enjoyable experience buying our new for edge. Had the same experience when we bought our F150 some years ago. I have had my truck serviced in th More

by A Robinson
Recommend Dealer
Yes
Employees Worked With
Pedro Aldaz
Apr 29, 2020 -

Lithia Ford Fresno responded

Congratulations on your Ford Edge! We hope you like it. Thanks for taking the time to share your thoughts and please know we really appreciate your business. Should there be anything else we can help with, please feel free to reach out and let us know.

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