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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,257 Reviews

2,257 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 28, 2024

Had son drop my truck off for oil change and he waited close to 6 hours. That’s not acceptable More

by Crabtree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 28, 2024

This service department is why I have bought two Jeeps and a Ram Rebel from Lithia. Ben has gone out of his way to take care of me and I appreciate him abd his team. I always get great service and am very More

by Jr71mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owings
Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 28, 2024

Bob is great to work with always takes care of us as promptly as possible More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

Gary, Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2024

I thought I had completrd the on line appointment, and hadnt. When we got to the service department Bob helped us, he was patient and did everythinv he could to make sure we were happy, we could have left More

by cookiedebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience!

August 27, 2024

I appreciated the professionalism of the staff and their willingness to help me. The facility is clean and welcoming. More

by IRENERENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Irene, for your kind words, and for taking the time to leave us this wonderful feedback!

August 27, 2024

Amazing service and the upmost professionalism shown at this department. I haven’t had such good service out of a Vegas Lithia dealer ever. We might have to drive up to Reno when we need service from now More

by eljoe1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 27, 2024

Can’t complain, Service excellent and Salesman Mr Black has taken care of me throughout my ownership of my Ram! More

by Tim August
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RobertBlack
Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks, Tim, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 26, 2024

Tony has continued to be extremely helpful and has worked hard to build a strong relationship with his customers. More

by JNKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 26, 2024

It’s such a hassle free shop and no hard sales tactics just great service More

by RRONSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.. Owens
Aug 27, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2024

They did my oil change but didn’t drive the vehicle to listen to the concerning noise. Instead just said they didn’t see anything unusual. That bothered me. More

by BONNIE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod
Aug 26, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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