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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,256 Reviews

2,256 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 30, 2024

Once it was determined that I had a valid warrant claim, Lithia completed the work as requested. Provided a loaner More

by KR8WINEBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

August 30, 2024

Great customer service! Had to get in by Friday before the manufacture warranty ran out and they got me in and out in the same day! More

by Anthony.rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Anthony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2024

Friendly, helpful and attentive. Bob went through the options with me for my vehicle and was able to give me a lower price after the issue turned out to be not as complicated. More

by ahudson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words for Bob and for taking the time to leave us this wonderful feedback!

August 30, 2024

Very professional and courteous. Thank you and we will be back to service our vehicle. More

by Douglas and Bernadette Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Douglas and Bernadette, for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 30, 2024

Tony was very friendly and efficient. When I mentioned that the tire rotation was not completed when I brought my car in last Jan, He made me feel confident that it would get done this vi More

by denkoskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Tony here at Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 29, 2024

Tony was very courteous and helpful. Easy to understand and explain the issues of my vehicle. Very attentive to my questions More

by LROMERO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Tony and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 29, 2024

Normally I have had excellent customer service and experiences with Lithia Chrysler Jeep of Reno but this visit was a complete disaster. More

by Mariah Worcester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Lithia Chrysler Jeep of Reno responded

Mariah, Thank you so much for your kind words for Robert, and for taking the time to leave us this wonderful feedback!

August 29, 2024

Another great visit. Very accommodating to get my 2 Jeeps serviced. Great communication, thorough service. Helpful with recall information. More

by smkhouse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred-via phone
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Aug 29, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. Jarred and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

August 29, 2024

Excellent service and follow up, much improved since i first started going to Lithia, Great Job!! More

by mnelson1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Aug 30, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2024

Had son drop my truck off for oil change and he waited close to 6 hours. That’s not acceptable More

by Crabtree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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