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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,255 Reviews

2,255 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 31, 2024

I was taken care of even though my appointment was a different day. I was not turned away. More

by noemymarqueling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2024

Service was fast and representative was friendly. This was the fastest service we’ve had there out of all the years coming to jeep More

by veronicavalencia39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Veronica, for choosing Lithia Chrysler Jeep of Reno!

August 31, 2024

Service was good. Customer service amazing. Service department was great. Questions were answered and callbacks. More

by vickiannrichardson3113
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Sep 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Vickiann, for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2024

Express service is a joke and folks are turned away even if they are the second in line. Had to make an appointment for even an oil change and had to wait 3 weeks for the first available appointment. They More

by Naked23
Recommend Dealer
No
Employees Worked With
Can't recall tech's name
Sep 04, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 31, 2024

Advisors were very kind and knowledgeable about the issue. Got everything fixed in a timely manner, and gave me a ride so i could wait at home. More

by kyliemendez6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings 5 stars
Sep 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks, Kylie, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 31, 2024

Bob was very helpful. The service was extremely quick, and I’m happy with the entire experience! More

by danettechappell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 31, 2024

Tony is a great guy and an excellent employee alway smiling and happy. Love the waiting area great size T.V pkenty of snacks. More

by larryscool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Larry, for your kind words for Tony and for taking the time to leave us this wonderful feedback!

August 31, 2024

Very friendly and efficient. Never have to wait long for the service. Beautiful waiting room More

by courtneysavage89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business, Courtney, and hope to see you again soon!

August 30, 2024

Once it was determined that I had a valid warrant claim, Lithia completed the work as requested. Provided a loaner More

by KR8WINEBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

August 30, 2024

I was pleased with how they handled the purchase of my Jeep Cherokee and the subsequent service of the Jeep. More

by sevaughn49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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