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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,257 Reviews

2,257 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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October 05, 2024

Had a great experience. Fast service. Great communication. Sal made sure i was able to get my car while waiting. More

by jplooch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Oct 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your experience with Lithia Chrysler Jeep of Reno. We're delighted to hear you appreciated our team's communication and efficiency in getting you your car swiftly.

October 05, 2024

Service dept is amazing! Very responsive to every detail of my many questions. Everyone including the shuttle service driver provided excellent timely service with a smile. More

by Betty T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that our team, including the shuttle driver, met your expectations at Lithia Chrysler Jeep of Reno. We appreciate your kind words and look forward to continuing serving you with excellence.

October 05, 2024

My service man was very professional yet friendly. It’s a breath of fresh air dealing with a person who takes pride in their work and keeps in communication regarding work and supplies needed. I will More

by kolafferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your recommendation and kind words about our team's professionalism here at Lithia Chrysler Jeep of Reno. We're pleased to know that you had such a positive experience with us. Wishing you safe travels until next time!

October 05, 2024

I’m very happy about the door panel and the work done on the tailgate, but my car still sounds like it’s going to explode. The sound happens at random. If it keeps happening, I’ll bring it back. Otherwise, More

by Colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for your feedback, and I’m glad to hear you’re happy with the door panel and tailgate repair. If you'd like us to take a second look at that sound issue, feel free to reach out so we can assist further. We aim for all customers at Lithia Chrysler Jeep of Reno to have smooth experiences with their vehicles.

October 04, 2024

Always very nice and meets my expectations! I am in and out in record time! More

by ALEXTORISMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Oct 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback. We're glad to hear that Lithia Chrysler Jeep of Reno continues to meet your expectations efficiently. We look forward to keeping up the good work!

October 04, 2024

Tony is always so helpful when bringing my vehicle in for service. He truly makes me feel valued as a customer which I have not ever felt in the past More

by BRYLYNN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience with our team; we value your feedback at Lithia Chrysler Jeep of Reno. We'll continue to strive to provide great service.

October 03, 2024

Went in to have my check engine light resolved and was told my battery storage was low and recommended that I replace. Three days after receiving a new $300 battery I took my Jeep to a different service p More

by rosaura232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 03, 2024

Fernando did a great job took good care of my problem I am now making a appointment. For new tires Because of Fernando the way I was treated More

by bthorpe43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Oct 03, 2024 -

Lithia Chrysler Jeep of Reno responded

At Lithia Chrysler Jeep of Reno, our team is committed to providing exceptional care. It's gratifying to know your issue was handled well and that you're scheduling for new tires. Wishing you safe travels ahead!

October 03, 2024

Excellent Service. Jared Phearson. Did an outstanding Service. He was Polite Courteos was ver positive and listening all my request. The Service was fast. .Jared wal More

by herbertirma680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Phearson
Oct 03, 2024 -

Lithia Chrysler Jeep of Reno responded

We're pleased our team at Lithia Chrysler Jeep of Reno provided you with an exceptional experience. We'll make sure to share your feedback. Thank you for choosing us.

October 03, 2024

Nice dealership, professional staff, up front on repairs and costs. No bait and switch tactics. Now, that Jeep has discontinued manufacturing the 4.0L in line 6, and the 4.7L V8, discontinued straight f More

by ANNETTE_TRAVELSHOPPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your feedback about Lithia Chrysler Jeep of Reno. It's impressive how well you've maintained your Grand Cherokees and Cherokee over the years. We hope you continue to enjoy them and look forward to helping with any repairs or maintenance needs in the future.

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