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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,258 Reviews

2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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October 24, 2024

The service crew was very courtius and responsive. I do wish they had a courtesy car wash after the service More

by mikevalerio2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
Oct 24, 2024 -

Lithia Chrysler Jeep of Reno responded

Mike, Thanks for sharing about your service experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

October 24, 2024

The customer service representatives are attentive and will make sure you are satisfied, but I’ve had issues with the quality of work and having to have things redone More

by charles_cale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Lithia Chrysler Jeep of Reno responded

Charles, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 24, 2024

Tony was very helpful as we figured out what was wrong with my Grand Wagoneer. We are from out of town and because of his help we were able to continue enjoying our trip. More

by dave.burns2187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words about our team at Lithia Chrysler Jeep of Reno. We're glad they were able to assist with your Grand Wagoneer, helping to keep your trip on track. Safe travels!

October 24, 2024

They did a fantastic job and finished early. That has never happened to me from a service department before. I will recommend them to everyone I know. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rivas Was great!!!
Oct 24, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 24, 2024

Excellent care and service to my Jeep. And all of the personal service provided by the support staff was also very top quality. And, this included the gentleman driver who drove me home an More

by RALP.44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words. We're proud to hear our team at Lithia Chrysler Jeep of Reno impressed you, and that the personal service met your expectations.

October 23, 2024

The last few visits for service have been fabulous. Service certainly has improved the last couple years & your service guys have been awesome! Service has been fast, pleasant, lots of smiles, courtesy More

by lhoppe57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the techs name on this last visit, but he was so pleasant and so nice. It made Service a pleasure.
Oct 23, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

October 23, 2024

Work was great But messing very important tools from my truck 🥴 that I use for my work More

by www.dd.chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben serves department
Oct 25, 2024 -

Lithia Chrysler Jeep of Reno responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your review. Can you please contact us at your earliest convenience? Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

October 23, 2024

Fernando did a great job and starting and helping me from start to finish. Finish More

by jimheydorff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Oct 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Jim, thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2024

I have had excellent service from Lithia from the first time I took my car in for regular service and for times I needed repairs. More

by bevell5248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owings
Oct 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 22, 2024

Mike was very professional and helpful. Service was completed as promised an as quoted. However repairs are EXPENSIVE. More

by 1sillycel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
Oct 23, 2024 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

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