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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,258 Reviews

2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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February 12, 2025

Charlie is awesome to work with! He is always taken care of us and treated us like family at Reno Jeep Lithia. More

by nicholas.beddoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Nicholas, please let us know.

February 12, 2025

Was not happy with Robert Pearce or his customer service especially with me being a woman More

by CORDOVAM1006
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 11, 2025

Ben was great. He went out of.his way to fix issues for a Jeep from CarMax. Awesome service. More

by kentw0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Feb 11, 2025 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 10, 2025

Express service is great. Easy to book and the service is fast. Service advisors are helpful. More

by BRIANR789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Brian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

February 10, 2025

Our service advisor was a great guy he followed through with our repairs everything is perfect More

by stellajoe1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Feb 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this service review. We're happy to hear Ben and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 10, 2025

Ben O. Is an amazing service advisor! He took care of everything we asked and very efficiently! More

by jilliannm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Feb 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you, Jillian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

February 09, 2025

After the initial hiccups with the radiator installation, Bob Pearce came through with "flying colours" and took care of all the outstanding issues. This is one of the many reasons that we keep bringing our More

by kiwibrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad to hear that our team ensured your radiator installation issues were resolved. Thank you for trusting Lithia Chrysler Jeep of Reno with your vehicles. We're always here to help with any future needs.

February 07, 2025

Snapped bolt after truck was serviced for break issues. One bolt holding caliper on when returned. More

by JOHNNYVAWTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 06, 2025

It was easy to get an appointment. The service was very professional. Michael was very respectful More

by MRSAUTUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 06, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael and our team met your service expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

February 05, 2025

Great service, They made for a very smooth transaction! I would recommend them for sure! More

by ASCHUPPERT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashton
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Feb 05, 2025 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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