Lithia Chrysler Jeep of Reno - Service Center

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stressful situation easier to handle with great customer service. More

Review of Charles Sebastian I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long s I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long series of extremely negative experiences is because Dan Dunham, who has sold me three Jeeps, assured me that Charles would get the work done, and he did. He got me in quickly, got the oil change done and tires rotated quickly and efficiently, and was professional, courteous, and knowledgeable. He also had a license plate put on front that I hadn't been able to do. As long as I can deal with Charles, I will continue to use Lithia Jeep. I don't know who was involved in doing the work itself, which was done well. I can't honestly rate price below, as I bought this current Jeep through Dan Dunham at Fernley Jeep because of previous issues with Lithia Jeep, and because Dan is ethical, honest, and works to give the best price possible without a lot of unnecessary haggling. So that rating is based on the price at Fernley Jeep through Dan. More

Great Customer Service Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done proper Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done properly and for a fair price. I hope you pay him well. More

Very patient Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealers Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealership. More

Service Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. More

Oil change They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area at the sales floor. More

3 Recalls I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the rec I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the recalls done, he was able to get me in quickly, I explained what my schedule was for the day and he made sure my pickup was finished on time. He made some recommendations on future service that I intend to follow and has always been friendly, helpful and knowledgeable. Will continue using LCJ for future service and maintenance. Tom Smith. More

Oil change I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. More

Service work performed If you are over 50 you are familiar with "Old School" termonology. Tony, service writer, is Old School customer service. I had my Jeep dropped off and If you are over 50 you are familiar with "Old School" termonology. Tony, service writer, is Old School customer service. I had my Jeep dropped off and Tony quickly called and daily gave me updates on parts. I never had a concern or doubt that he was on it. When the parts came in the work was quickly completed and Tony called me with the great news. So often in todays world service is a lost virtue/value. Again if you are over 50 you recognize good service. Thank you Tony and Reno Jeep for having someone like Tony working with you. With todays internet always offering the lowest prices, service has become a lost value. More

First Service I recently moved to Reno and brought my Grand Cherokee in for service. In spite of a glitch in completing repair, I experienced a good follow through I recently moved to Reno and brought my Grand Cherokee in for service. In spite of a glitch in completing repair, I experienced a good follow through from the service writer along with a good shuttle service and good end results. Better dealer from a service standpoint than in the Bay Area. More