Lithia Chrysler Jeep of Reno - Service Center

Thanks Bob Went in for an oil change I booked online. bob got me checked in, gave me a tour of the new building, and let me know I can use the shuttle service or Went in for an oil change I booked online. bob got me checked in, gave me a tour of the new building, and let me know I can use the shuttle service or wait in the waiting areas. Only took about 45 minutes and my car was ready. Thanks Bob More

Charlie Sebastian, always informative! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! More

Service and check out previous repairs on rear end Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thank Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thanks More

Lithia will ALWAYS go the extra mile for their customers! I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an ex I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an experience last week that goes above and beyond. I had a cracked radiator I brought in to have repaired. Robert Pearce, who has helped me many times over the years, ordered the replacement radiator I needed and assured me that if I dropped my car off first thing in the morning they would have it ready by noon. I told him it was imperative that I have the car back by 2:00 at the latest because I was leaving town immediately to drive 700 miles to Flagstaff. He promised me it would be done. I got a call at noon saying everything was completed and I could pick up my car. When I arrived Robert informed me there was a tiny problem they had found and he wasn't sure where they could find the replacement part. I told him I would have to take the car as it was because I had to get on the road immediately. Robert wouldn't allow me to take the car because he felt it wasn't safe. Instead... he gave me a brand new 2019 Jeep Grand Cherokee to drive 1,500 miles round trip at no charge. No red tape, no hassle. Robert said it was their obligation to provide a safe vehicle for my trip. UNBELIEVABLE! Never had this kind of service from a dealership in my life. The attitude that Robert Pearce exemplifies is the reason I will never take my cars anywhere besides Lithia. Smart, professional, willing to go the extra mile to ensure customer satisfaction. Every single person I've ever dealt with at Lithia displays the same kind of customer service attitude. It's one less thing you have to worry about. If you take your vehicle to Lithia it will be serviced correctly, at a competitive price, to your complete satisfaction. Period. End of story. What more could you ask for from a dealership? More

Finally getting a.c. fixed. Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Chrysler or Dodge pickup. More

Fast and friendly Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. More

Tony was great! Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments b Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments because the customer service was so bad. I am happy to report that Tony was so accommodating and honest, I am returning to this dealership as a regular customer. More

Excellent service Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I c Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I could get back and forth to work and it was covered by my warranty. More

service Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was very professional thank you. More

Lithia Jeep Reno Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon t Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon the next day. More