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Lithia Chrysler Jeep of Reno - Service Center
Reno, NV
2,258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center
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December 28, 2019
We had an unexpected turn of events with my car needing work on Christmas Eve. Kierett and Ben in service were excellent and didn’t hesitate to help despite Jeep closing for the holiday. While Ben drew work on Christmas Eve. Kierett and Ben in service were excellent and didn’t hesitate to help despite Jeep closing for the holiday. While Ben drew up all of the paperwork and looked into providing me with a loaner for the holiday, Kierett helped me move all of my things from my car to the loaner and didn’t hesitate to be kind and helpful to my little boy. He helped me strategically hide Christmas presents as we moved them from one vehicle to the other, and was able to transfer my sons car seat with ease as it was a struggle for myself. I am truly so thankful that our safety and accessibility were the top concerns. While this experience was unanticipated, it couldn’t have gone more smoothly, and I am grateful for the customer service I received at Jeep. Thank you very much. More
by Cara Pascucci Martinez
Employees Worked With
Ben (Service) Kierett (service) 5 STARS ALL AROUND
December 28, 2019
very good 1st visit to new facility - very impressive compared to the Mill St facility. Robert handled everything very efficiently and without any problems. O 1st visit to new facility - very impressive compared to the Mill St facility. Robert handled everything very efficiently and without any problems. Only suggestion would be that the car be washed after it was serviced as this was a standard when my Lexus was serviced in So. Cal. More
by suedwilliams
Employees Worked With
December 21, 2019
Great service! The service team was very attentive from my call to schedule my appointment through drop off and pickup. My car was ready and waiting when Bob said i The service team was very attentive from my call to schedule my appointment through drop off and pickup. My car was ready and waiting when Bob said it would be! More
by Kris C
Employees Worked With
December 19, 2019
Perfect Charles was knowledgeable, honest, and thorough. This was probably the best dealer service experience I have ever had. Being new to the area Charles a Charles was knowledgeable, honest, and thorough. This was probably the best dealer service experience I have ever had. Being new to the area Charles also suggested some Four Wheeling clubs to consider joining and some suggested trips. More
by caesar_135
Employees Worked With
Other Employees :
Jose from QA was also excellent discussing my issue and identifing other issues to watch out for.
December 17, 2019
ROUTINE 95,000 MILE SERVICE AND TIRE ROTATION Charlie got me in and out in record time. He is very efficient, courteous and knows his customers. This is real service with respect and courtesy fo Charlie got me in and out in record time. He is very efficient, courteous and knows his customers. This is real service with respect and courtesy for the customer. More
by Red Cars Only
Employees Worked With
December 17, 2019
They did a great job They were ready when I arrived for my appointment and were able to add on an oil change without issue. I really appreciated that. There is a nice wa They were ready when I arrived for my appointment and were able to add on an oil change without issue. I really appreciated that. There is a nice waiting area with tables and power so I could plug in my laptop and work while I waited which was a great plus! More
by pjholman
Employees Worked With
December 15, 2019
Great Service ! Everytime I am in , they are outstanding to deal with. We have bought two vehicles from them and get all our service done with them to deal with. We have bought two vehicles from them and get all our service done with them More
by Apdrover
Employees Worked With
December 07, 2019
Nice Job! Charlie gave me great service with my Jeep Grand Cherokee! Everything looked wonderful with the detail work also. I really like the new location an Charlie gave me great service with my Jeep Grand Cherokee! Everything looked wonderful with the detail work also. I really like the new location and building also. The young man who picked me up at the airport was also very helpful and took care of my luggage. Thank much! More
by hunterlake8
Employees Worked With
Other Employees :
Not sure who was driving the van on Thursday for airport pick up, maybe Chris?
December 06, 2019
Great customers service Just want to say Robert Pearce has always been very helpful and friendly. Never looks upset always smiling. Ruben has taken care of me sense day 1. I Just want to say Robert Pearce has always been very helpful and friendly. Never looks upset always smiling. Ruben has taken care of me sense day 1. I appreciate everything you have done. Love my Jeep its bad xxx just like her owner. And Kevin is a very nice man. More
by Kathleen Rubio Martinez
