Lithia Chrysler Jeep of Reno - Service Center

2018 Jeep JL Unlimited Rubicon, Sales and Service The Sales Rep, Dena Plamer, Sales Manager and Financing people were awesome. Gave me a great price and great financing. The Service department, Ben P The Sales Rep, Dena Plamer, Sales Manager and Financing people were awesome. Gave me a great price and great financing. The Service department, Ben Pearce, was awesome, He listen to what kind of service I wanted and was proactive in making sure all my service needs were handle. I will admit when I brought my 2017 JK in for service in the past, I had horrible experience with the service department. But I'm very happy they have fixed there issues. You can't go wrong purchasing a vehicle from Lithia Chrysler Jeep of Reno. More

Recall Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor nex Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor next to Bob brought out a rag and cleaned it off and apologized. More

Ben always take great care of business. We have been dealing with Ben for years and following him to Lithia after he left Dodge. Ben always takes great care of our truck. We have been dealing with Ben for years and following him to Lithia after he left Dodge. Ben always takes great care of our truck. More

Efficient They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearl They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearly. More

Check engine light Had a check engine light on. Keep quickly identified a defective part and fixed it. Covered by my extended warranty. No fuss, no muss. Ask for Ben Had a check engine light on. Keep quickly identified a defective part and fixed it. Covered by my extended warranty. No fuss, no muss. Ask for Ben if you need service from the shop More

I was completely satisfied with John and the service. John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about a John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about all the plans for service that is offered. More

Great Service Qualified Staff I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the servi I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the service on line is a breeze and Charlie took care of everything. I love that you can have your car washed when everything done. This is my 6th Jeep and the service department is the reason I continue to purchase Jeeps. More

Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, with multiple thing to do and everything looks ok. We go to the appointment and they don't have any information that I entered so we have to make another appointment to finish the work. Either have the online stuff work and communicate it to the dealership or get rid of it. When the work is done, we are happy with everything else. 5 stars for the mechanics and 1 star for the appointment system. More

Service was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words for this review! More

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stressful situation easier to handle with great customer service. More