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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,146 Reviews

2,146 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 06, 2019

2018 Jeep JL Unlimited Rubicon, Sales and Service The Sales Rep, Dena Plamer, Sales Manager and Financing people were awesome. Gave me a great price and great financing. The Service department, Ben P More

by Mock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Freedman, Dena Palmer
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

August 05, 2019

Recall Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor nex More

by PIA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 04, 2019

Ben always take great care of business. We have been dealing with Ben for years and following him to Lithia after he left Dodge. Ben always takes great care of our truck. More

by Alan2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!

August 02, 2019

Efficient They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearl More

by Mike 68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience here!

August 01, 2019

Check engine light Had a check engine light on. Keep quickly identified a defective part and fixed it. Covered by my extended warranty. No fuss, no muss. Ask for Ben More

by Manchesterunited#1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Freedman
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!

July 31, 2019

I was completely satisfied with John and the service. John Lahr and Ben Owings were both very helpful and informative.I had an appointment and John took me in right away and they were both helpful about a More

by dennism84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lahr and Ben Owings.
Aug 06, 2019 -

Lithia Chrysler Jeep of Reno responded

We're glad to hear you found our staff was so knowledgeable and helpful! We can't wait to see you again, have a great day.

July 16, 2019

Great Service Qualified Staff I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the servi More

by 1cheriebaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2019 -

Lithia Chrysler Jeep of Reno responded

Thanks for your positive feedback! See you next time!

July 15, 2019

Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi More

by Moe Faka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Freedman, Nick Peele
Jul 17, 2019 -

Lithia Chrysler Jeep of Reno responded

Thank you for the feedback! Please don't hesitate to reach out to discuss your concerns further.

July 13, 2019

Service was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the employee
Jul 15, 2019 -

Lithia Chrysler Jeep of Reno responded

Thanks for your kind review and recommendation!

July 13, 2019

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres More

by cderas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Lithia Chrysler Jeep of Reno responded

We're glad Charlie could help you out! Thanks for your feedback!

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