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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,261 Reviews

2,261 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 10, 2023

Top notch. Slightly expensive but Ben always reminds me of the important maintenance services needed at the right mileage intervals. Service work timeframe is a More

by salvatorekinder
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review. It's nice to hear that you're satisfied with our important maintenance services and respectful of the pointed out service timeframe expectations at Lithia Chrysler Jeep of Reno.

December 10, 2023

Very helpful. Ben was very informative and followed up on all his communications to make sure I was completely satisfied. More

by db2832
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about Lithia Chrysler Jeep of Reno. Continuous communication is an important part of our service, and we're glad to know this delivered satisfaction in your interactions with us.

December 10, 2023

Charles was extremely helpful and kind. The complimentary coffee machine and shuttle made my day. It helped me stay awake and get home safely while waiting for my car to be done. More

by shellpeanut1997
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

It's pleasing to hear that Charles provided great support and our complimentary coffee machine and shuttle services were useful for your visit to Lithia Chrysler Jeep of Reno. We appreciate you sharing your experience with us.

December 10, 2023

Didn't wait too long. Looked into all my complaints, even though I came in late and my appointment was for oil change only. I appreciated that since I travel quite a bit a More

by BURGESS232001
Recommend Dealer
Yes
Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 10, 2023

Mechanic didn't put drain plug in properly almost all the oil drained out I Had jeep towed to dealership Robert said they washed and vacuumed (didn't look like it was done) and offered to fill up my gas tank More

by LAURAMACIAS1432
Recommend Dealer
No
Employees Worked With
Robert Pearce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us, and we would like the chance to speak with you about the level of service and customer care you received from our Service Team regarding your drain plug concern and the cleanliness of your vehicle. Would you mind sending your preferred contact information to us? Best regards, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 09, 2023

Excellent customer satisfaction Dealership boasts of friendly and professional people and a refreshing atmosphere. The check in process for the service department was the most organized I have ever enco More

by cbarrier4375
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your kind words about the positive atmosphere and well-organized check-in process at Lithia Chrysler Jeep of Reno's service department. We strive to provide excellent customer satisfaction. Looking forward for your next visit.

December 09, 2023

Great service. Friendly, professional, and knowledgeable staff. But it was a bit pricey. I love the Jeep. More

by jkloehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2023

Always helpful and easy to work with. My experience was pleasant and I felt well taken care of. More

by AMANDA.NIELSEN
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about your recent experience at Lithia Chrysler Jeep of Reno. We're glad you felt well taken care of as that is one of our primary goals. Looking forward to serving you again in the future.

December 09, 2023

It was great everyone was friendly and very helpful. It was nice to see smiling faces More

by honey_jmnz24
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We value your positive review and are glad the friendly atmosphere at Lithia Chrysler Jeep of Reno met your expectations. Hope we continue to make your experience enjoyable.

December 09, 2023

Very nice and professional Staff is pleasant and professional. Dealership has always provided excellent customer support and care. More

by Dsilva
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your kind comments about our staff and the excellent customer support provided by Lithia Chrysler Jeep of Reno. We strive for superior care and are glad you noticed, thank you.

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