Lithia Chrysler Jeep of Reno - Service Center

While the drop off and pick up processes were very easy, The online appointment process was impossible. Once we picked up the phone to call for an appointment it was a but was a piece of cake, but not all o The online appointment process was impossible. Once we picked up the phone to call for an appointment it was a but was a piece of cake, but not all of us have 9 to 5 jobs that allow for phone calls. More

Got the work done in a timely manner. All of my issues were resolved thanks to Tony All of my issues were resolved thanks to Tony More

Great dealership to work with ease of making appointments is nice. They always follow up to let me know what’s happening with my vehicle is nice. They always follow up to let me know what’s happening with my vehicle More

Excellent. I called the service department. I spoke to Tony Siebert. I asked him whether The service department replaces old style incandescent headlights and t I called the service department. I spoke to Tony Siebert. I asked him whether The service department replaces old style incandescent headlights and taillights with the newer LED style headlights and taillights. If no, could he recommend an after-markets business in town that could do the job. Tony stated his service shop could do the job. He ordered the parts; and called me when they arrived and we scheduled the service. More

Poor customer service and the dealership has repeatedly failed to address the issues I've had with my vehicle. failed to address the issues I've had with my vehicle. More

Friendly environment. Bob got our wheel hop repaired We will come back for future service Bob got our wheel hop repaired We will come back for future service More

Ben at the counter, he’s the man. Thanks for your help. Jeep runs great. Thanks for your help. Jeep runs great. More

Informed and caring for my needs facility was clean and all employees were friendly and nice just wish I could figure out how to make coffee all employees were friendly and nice just wish I could figure out how to make coffee More

I set an appointment for a diagnostic on my truck. Once they found the problem the parts were ordered, and the appointment was set, and my truck was fixed in a very timely manner. Once they found the problem the parts were ordered, and the appointment was set, and my truck was fixed in a very timely manner. More

Going to Lithia Chrysler Jeep of Reno is more like visiting family and friends for me rather than some faceless dealership where I really don't know anyone. visiting family and friends for me rather than some faceless dealership where I really don't know anyone. More