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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,261 Reviews

2,261 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 13, 2023

Very helpful and honest. Took care of us and got our vehicle fixed under warranty. Thanks so much Ben! More

by punks87den
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

December 13, 2023

Ben is always friendly. Gets car fixed in a timely fashion and keeps me informed about what's going on with car and if parts have to be ordered or not More

by dancingdon66
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! Ben and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 13, 2023

The technician left the plate under my car unscrewed and now it is hanging The plate is partially hanging from the bottom of my car where they serviced the oil. More

by annacorey
Recommend Dealer
No
Employees Worked With
I don't remember but the technician left the plate under my car unscrewed and now it is hanging
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Please know that we take your feedback seriously and would appreciate the opportunity to connect with you and discuss the services completed on your vehicle. Please reach out with your best availability so we can speak about this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comAnna, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 13, 2023

On time. Quickly done. Explained what was done clearly. He was very polite and pleasant. More

by EMMESHUMAN
Recommend Dealer
Yes
Employees Worked With
Jared?
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2023

Ben was terrific! Did all the work we needed and was fair. Excellent customer service More

by SDMALTASE
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Ben here at Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

December 13, 2023

Dropping off the car was very smooth and greatly appreciated having a car service drop me off at work. More

by HannahZimmerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your 5-star rating. It's great to hear dropping off the car at Lithia Chrysler Jeep of Reno was smooth and that you valued our convenient car service drop-off feature. Thank you for trusting us with your vehicle needs.

December 13, 2023

It is clean and has complimentary water and a nice waiting area for customers to use . More

by srothe7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback. Your comfort at Lithia Chrysler Jeep of Reno is important to us, and we're glad you found our waiting area and complimentary water service satisfactory.

December 13, 2023

Staff is very polite , tend to your needs and reasons for being there. Their very professional. More

by konettkbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive comments about Lithia Chrysler Jeep of Reno's professional and attentive staff. Thank you for your support.

December 13, 2023

Tony really sees me Tony has great recommendations and understands the grand wagoneer and its special challenges More

by gphayes
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 13, 2023

Exceptional handling of my vehicle needs. They value me as a customer. Special attention to my concerns. More

by Beep Beep Jeep
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

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