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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,258 Reviews

2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 14, 2023

Extremely helpful for us in a logistically challenging situation! Ben especially went out of his way to communicate and get us fixed up during the holidays and with finding parts and getting them to keep More

by Ben in Idaho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

Ben, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Ben and our team appreciate your business and hope to see you again soon!

December 14, 2023

Excellent service. Returned all phone calls and kept me updated. Charles did a great job. More

by MUDPUPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review. It's always our goal at Lithia Chrysler Jeep of Reno to provide excellent service and communication. Charle's work makes us proud!

December 14, 2023

I have always been treated with respect and received great service They have been very helpful in scheduling with my limit free time More

by SPARKYJ29
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your high rating and are glad that scheduling at Lithia Chrysler Jeep of Reno has been convenient. Thanks for acknowledging our respectful service too.

December 14, 2023

Service guy was condescending at best. My car was 'fixed' for $500+ then broke again (same issue) two weeks later, causing me to miss some work and arrange rides to and from. There are a l More

by gregorkris01
Recommend Dealer
No
Employees Worked With
Robert Pearce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Kris, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 14, 2023

Clean, efficient. No time. This survey takes too much effort. Bob is great and the other staff is friendly. More

by glengonfo
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

Glen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2023

The dealer was very thorough in solving my issue. The front end of my Jeep wobbled at high speeds and it took a couple times to diagnose, but they resolved the issue to my satisfaction. More

by SCHACKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2023

Awesome service excellent,fast and very professional people very happy and thank you so much Guys More

by CHALLITO127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rivas
Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2023

Very helpful and honest. Took care of us and got our vehicle fixed under warranty. Thanks so much Ben! More

by punks87den
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

December 13, 2023

Ben is always friendly. Gets car fixed in a timely fashion and keeps me informed about what's going on with car and if parts have to be ordered or not More

by dancingdon66
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! Ben and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 13, 2023

The technician left the plate under my car unscrewed and now it is hanging The plate is partially hanging from the bottom of my car where they serviced the oil. More

by annacorey
Recommend Dealer
No
Employees Worked With
I don't remember but the technician left the plate under my car unscrewed and now it is hanging
Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Please know that we take your feedback seriously and would appreciate the opportunity to connect with you and discuss the services completed on your vehicle. Please reach out with your best availability so we can speak about this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comAnna, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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