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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,258 Reviews

2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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February 13, 2024

Great dealership, great people and fast service. My go to shop. Don’t know what I would do without them. More

by larryscool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Lithia Chrysler Jeep of Reno responded

Larry, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2024

We have always been well taken care of at the dealership happy with the service and the people we deal with. More

by Wkback
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Feb 14, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2024

Excellent Highly communicative, did a great job on the car Would not hesitate to recommend More

by SCLEARY81
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Feb 11, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 10, 2024

Ben Ben was my service advisor. I love taking my RAM truck to LCJ of Reno for service. More

by mprios65
Recommend Dealer
Yes
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Feb 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2024

First, the insulting me offering me $200. 00 for 2017 chevrolet sparks ls as trade... Second, the jeef I did get come with a dealer discount that I never got $3100.00 plus in mining I did get More

by ERIKLEOCASTRO
Recommend Dealer
No
Employees Worked With
Kenny Rose and Steven Harris
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Feb 13, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 09, 2024

Jared. Did not follow through with key fob quote, not sure if inspection was done on vehicle. Have a rear turn lamp out and was not told nor was it on sheet More

by WAGNERJ0176
Recommend Dealer
No
Employees Worked With
Jared. Did not follow through with key fob quote, not sure if inspection was done on vehicle. Have a rear turn lamp out and was not told nor was it on sheet
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Feb 13, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 09, 2024

Waited over an hour for complimentary ride before I gave up and got an Uber. Apparently, Dolan goes through Uber for their clients More

by SUSIE.MOORE02
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Feb 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We hope to see you again!

February 09, 2024

Ben is great! Would recommend Ben to anyone that service on their Jeep Grand Cherokee More

by mtedroberson
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Feb 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 09, 2024

Went in for a oil change and tire rotation and it cost $340. Oil and rotation was free. More

by DRGUIGNARD
Recommend Dealer
Yes
Employees Worked With
Don't know, no name was given
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Feb 10, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

February 08, 2024

Ben kept me in formed about the progress on my Jeep. Communication through text kept things simple. More

by slams35
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Feb 08, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. Ben and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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