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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,967 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,968 reviews

June 08, 2024

I think the team should check their work before they release a car. I have returned bi-weekly chasing a problem with the “check engine light”. If it is still on, the team should call me, instead of rele More

by Denise.martini354
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Sebastian
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us. We would like to speak with you about your recent experience with our Service Team regarding the check engine light on your vehicle. Please email either one of us with your contact information so we may discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

June 08, 2024

Lithia is an exceptional dealership! Great service, personnel goes out of their way to be helpful. More

by topazred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your positive experience with Lithia Chrysler Jeep of Reno. It's great to hear that our team was able to assist you effectively.

June 08, 2024

The Service Department is very clean and inviting. They are very friendly and ready to help out with any issues and questions. More

by JMILLERTIME33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback on the cleanliness and friendliness of our Service Department at Lithia Chrysler Jeep of Reno. We're here to offer assistance whenever you need. Thank you for taking the time to share your experience.

June 08, 2024

Have been coming to Lithia Chrysler Jeep of Reno for over 14 years, and have no complaints. More

by kiwibrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your loyalty to Lithia Chrysler Jeep of Reno. We appreciate your continued trust over the years and look forward to serving you in the future.

June 08, 2024

All the service advisors are welcoming with big smiles and very knowledgeable and patient. It really is a pleasure bringing my jeep to this dealership for my service because everyone is so nice. More

by STACY.COMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your positive experience with the service advisors at Lithia Chrysler Jeep of Reno. We're glad to hear our team has been welcoming and helpful during your visits. We appreciate your choice to bring your Jeep here for service.

June 07, 2024

Charlie and Jason always take such good care of both myself and my husband Ted. We've been buying Jeeps from you for years and have always had a wonderful experience. Customer service is exceptional a More

by TED30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2024

After taking my car to a different shop they realized the carelessness of your guys shop department. First you put in a bad thermostat so had to take it back get it replaced and when you guys put in new fans More

by RLIVINGSTON1.RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
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Jun 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 07, 2024

My one and only issue was that it took much longer than originally quoted. Was quoted 90 minutes. Took over six hours. More

by ZIGZAG5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you.

June 07, 2024

I didn’t have an appointment for an oil change, but they still got me in and out in half an hour. Great service! These guys always take great care of me. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jun 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, Shannon, and for taking the time to leave us this wonderful feedback!

June 07, 2024

Always a great experience. Steve is always there to help when we need something and Charlie is always to help if we have a problem More

by Hindman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

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