Lithia Chrysler Jeep of Reno

I brought a tire in to get fixed as it had a hole in it. After speaking with the representative (Jared) regarding my flat tire, I was asked to take the tire off of the back of my Jeep and carry it into th After speaking with the representative (Jared) regarding my flat tire, I was asked to take the tire off of the back of my Jeep and carry it into the garage. After confirming I needed to take it off and bring it in their garage myself, I was taken back. Luckily, I had the tools and knew how to take the tire off the back of my Jeep and was strong enough to carry it from the parking lot into the service garage. I was never offered any help from the representative at the desks or any other worker who watched me carry my tire in from the parking lot. I was floored Lithia would ask a female customer to do the labor and literally carry the tire into the garage. I spoke to the manager about what occurred while I was still there which he didn’t show much concern. Part of me wonders if he even believed me. I never did receive an apology from the representative. My husband was the one who received the apology once he got involved after hearing about how I was treated. I still have Jared’s voicemail on my phone saying the tire was ready to be picked up and no apology. We all hear about stories where women get treated poorly in places of business like this, but I never thought it would come from Lithia. It’s sad and incredibly unfortunate the situation seemed to be handled and important enough once my husband got involved. Being a customer of Lithia since 2013, I am very disappointed and can take my business elsewhere. More

The service department is top rated and takes care of all your needs! I would recommend them for everything. your needs! I would recommend them for everything. More

Because of a breakdown when I was in the Bay Area I had to go to a different dealer and was really disappointed in comparison to Lithia Jeep Chrysler in Reno to go to a different dealer and was really disappointed in comparison to Lithia Jeep Chrysler in Reno More

Great job on diagnosing and fixing the problem! The jeep dealer in Carson could not find it. Thanks The jeep dealer in Carson could not find it. Thanks More

Great costumbre Services very nice . Fernando asnswerd all my questions very specific and cortos Im very happy with his help thankyou Fernando ser you soon Fernando asnswerd all my questions very specific and cortos Im very happy with his help thankyou Fernando ser you soon More

As an out of state buyer, I had a lot of questions and concerns. Their reassurance and communication was timely and superb. concerns. Their reassurance and communication was timely and superb. More

Excellent service. Loaner available which is fantastic. Appreciate Tony Siebert especially. He is great with my Wagoneer. Loaner available which is fantastic. Appreciate Tony Siebert especially. He is great with my Wagoneer. More

Jared was very kind and explained to me that my jeep didn’t need what others have said it needed before. He didn’t try to up sale me on anything and was very sincere. didn’t need what others have said it needed before. He didn’t try to up sale me on anything and was very sincere. More

One of the best car buying experiences I have had, and I have bought a bunch. have bought a bunch. More

Great service and great customer service, had a great experience at lithia Chrysler jeep Fast and easy experience at lithia Chrysler jeep Fast and easy More