Lithia Chrysler Jeep of Reno

Car service Scheduling my service was quick and easy and I received my details about the appointment and my confirmation online. Charlie was very friendly and hel Scheduling my service was quick and easy and I received my details about the appointment and my confirmation online. Charlie was very friendly and helpful. He had my car done in under 2 hours and the price was great. More

Did a great Job. They did a great job . I am very happy with this dealership. They always do a great job servicing my vehicle. Robert Pierce was professional and has They did a great job . I am very happy with this dealership. They always do a great job servicing my vehicle. Robert Pierce was professional and has great customer service skills. More

Very helpful and supportive staff! Bob was exceptionally helpful - calling departments in order to get me last minute parts for my Jeep (bug deflector, detail cleaning, and locking gas Bob was exceptionally helpful - calling departments in order to get me last minute parts for my Jeep (bug deflector, detail cleaning, and locking gas cap) when I had merely come in to have my oil changed and tires rotates. Though in the end the detail cleaning could not be done, I was happy! More

30K service Service department took my appointment promptly and accepted my car even though I was 45 minutes late. Service was performed in a timely and efficient Service department took my appointment promptly and accepted my car even though I was 45 minutes late. Service was performed in a timely and efficient manner. More

Oil Change Quick and prompt. Very friendly and professional approach. Highly recommend Robert for all you service needs. Extremely happy with the dealership cust Quick and prompt. Very friendly and professional approach. Highly recommend Robert for all you service needs. Extremely happy with the dealership customer service. Thank You More

Always delivers quality service work. I've taken my Sebring to Lithia for 8 years and have never been disappointed with the service. My Sebring runs reliably after 106,000 miles. I've taken my Sebring to Lithia for 8 years and have never been disappointed with the service. My Sebring runs reliably after 106,000 miles. More

Awesome Service Nick in the service department is always professional and personable! He got me In the Friday before 4th of July! And I even got an American flag for Nick in the service department is always professional and personable! He got me In the Friday before 4th of July! And I even got an American flag for the window, icing on the cake! Thank you Nick! More

New 2017 Jeep Wrangler Chief Unbelievable the difference in dealing with them vs. Fernley Jeep Chrysler. Very professional and above board. Highly recommend Aaron, Aaron and Sha Unbelievable the difference in dealing with them vs. Fernley Jeep Chrysler. Very professional and above board. Highly recommend Aaron, Aaron and Shawn. Extremely happy with purchase. More

Great service and friendly staff. Always have had Robert Pearce to deal with at Jeep. Great service and very helpful. I spend very little time there with appointments are scheduled. Always have had Robert Pearce to deal with at Jeep. Great service and very helpful. I spend very little time there with appointments are scheduled. More

Worst service experience for my Chrysler Crossfire This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall an This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall and non-starting vehicle. ( my 2008 Chrysler Crossfire ) The first time I called, I was told by another service technician that I should call Mercedes Benz to get the recall done. When I called Mercedes Benz of Reno, They said that they do not do warranty work. When I contact Tony, he said he did not have the chip needed to diagnose the Crossfire and that it was down in Carson City her assured me that the chip would be delivered to his shop by my Monday schedule appointment.. I had my car towed in on the prior Saturday morning and dropped it off for my Monday service. I called the shop on Tuesday because I had not had any follow-up and was told by Tony that he still did not have the chip but that the parts were in. assured me the car would be worked on by Wednesday or Thursday. I came by Thursday around 4:00pm because I again had no follow up from Tony and my car was still parked where I left it. Approached Tony at the desk and he again said he was till waiting on the chip. Said he would call me when it was ready. Tony called me on Friday about 1:30pm and said the car was ready and that I could pick it up. I came to pick up my car on Friday at 5:00pm and it was not there, out for a ride with a technician. Now I am told that the brakes need work and I should leave the car there for the weekend. I agreed. I finally got a call on Monday that the car was ready (9 days later) The diagnosis was a loose starter bolt for which I was charged $266.00 to tighten it. Tony said it was difficult to reach. I was given my car in the waiting area and it was filthy. Tony said they no longer wash cars for service vehicles. At checkout, I asked for the inspection sheet and it was not with the invoice. I waited another 15 minutes while they printed it out. IMO, this should always be provided at service checkout without asking. Anyway, I noticed that they had inflated ALL of the tire on my Crossfire to 35 PSI... This is wrong according to the owners manual and the sticker on the drivers door. Front and rear PSI are separate and different values. Long story short, I walked out with a $477.00 bill for poor service and left with the distinct impression that your service department does not know how to service the Crossfire (Mercedes Benz SLK320) More