Lithia Chrysler Jeep of Reno

Recall Servicing The inspection of my vehicle.and the correction of two items that were noted on "recall" notifications were handled by the service department in a ve The inspection of my vehicle.and the correction of two items that were noted on "recall" notifications were handled by the service department in a very reasonable amount of time and in a very courteous and professional manner. From first arrival to completion was less than 2 hours. More

Our new vehicle sales experience Robert Black handled our needs professionally and courteously. He was never pushy. He knows the product well and took the time to explain everything a Robert Black handled our needs professionally and courteously. He was never pushy. He knows the product well and took the time to explain everything about the Rubicon's operation. Tony, the Sales Manager, was also great and made us feel totally comfortable with the sales process. More

Oil Change It is always great and friendly service. My car runs perfectly, and I know taking it here always makes me feel safer and better about the condition o It is always great and friendly service. My car runs perfectly, and I know taking it here always makes me feel safer and better about the condition of my car. More

Honest person Dirk is probably one of the most honest and trust worthy individuals I have come across. I had the pleasure of working with him for a few years and w Dirk is probably one of the most honest and trust worthy individuals I have come across. I had the pleasure of working with him for a few years and would trust him with anything. Great guy! More

Oil change Feb 2018 The work was done within an hour. Nick was very polite and provided information I asked him for regarding my 90K checkup. He also contacted the mech The work was done within an hour. Nick was very polite and provided information I asked him for regarding my 90K checkup. He also contacted the mechanic with another question for me. More

Airbag Recall Easy appointment came in dropped off and called me when it was finished. Charles made the appointment and Nick to care of the service. Good visit all Easy appointment came in dropped off and called me when it was finished. Charles made the appointment and Nick to care of the service. Good visit all around. More

Bob Black is great This is the 2nd vehicle we bought from Bob in a 10 month period. In March of 2017 we bought a new Jeep Cherokee Latitude and loved the vehicle. They b This is the 2nd vehicle we bought from Bob in a 10 month period. In March of 2017 we bought a new Jeep Cherokee Latitude and loved the vehicle. They buy experience was quick and hassle free. At the time we didn't think there would be a need to ever flat tow the vehicle. Now a couple of months ago we bought a new motor home and now wanted to be able to flat tow our Jeep behind. The 4X4 we bought was not equipped with the correct transfer case for flat towing. 2 weeks ago I called Bob and explained the situation to him. He had us come in and he hooked us up with a new Cherokee Trail Hawk that can be flat towed. He made the numbers work even though our other one was only 10 months old with less than 10K miles on it. We couldn't be happier with our new one and again Bob made the buying experience great. More

PJ is the best!! I knew what I wanted when I walked thru the door and PJ delivered. He is the fleet manager at Lithia Reno and provided me with the service I was expec I knew what I wanted when I walked thru the door and PJ delivered. He is the fleet manager at Lithia Reno and provided me with the service I was expecting from a first class dealership. Ken in the finance department was also very fast and straightforward. I bought the car I wanted at a very good price and encountered no hassles or sales tricks. I highly recommend this business. The car? Chrysler 300S AWD. More

Intimidated and pushed into car after saying no ****Beware**** This is a be aware post. Not complaining. 3 years of this headache gives me the motivation to spread our story so that everyone in o ****Beware**** This is a be aware post. Not complaining. 3 years of this headache gives me the motivation to spread our story so that everyone in our communty can gain knowledge and protect themselves against intimidating tactics. If this is not allowed. I apologize, my intent is to bring awareness. My now wife and I needed a vehicle. We went to Reno Dodge in Reno, Nevada. She wanted a manual car because we lived in the North Shore of Lake Tahoe, we already owned a 4x4 Jeep. We wanted to have an American brand car that we could afford on a minimum budget. After the draining of the sales process with PJ , in the dealership, we left with a 2015 Dodge Dart Aero. We are not flashy people and like easy finances. 5 miles down the road the car engine seized. (This is a brand new car purchased in 2015. 3 years of headaches, arguments and sleepless nights has finally beat my pride into submission to post and warn people. I apologize to those I could have swayed then.) We called them, 7:45pm, and PJ said have it dropped off they are leaving. Now on the side of 80 until a tow truck showed up, 8:45-9pm. We returned the car and drove our Jeep home. We told them we needed a car to drive. PJ said I wouldn’t be there in time. The very next day we told them we did not want the car that it must be a lemon and how they treated us in a time of distress. They threatened us and told us they would drop the broken car off in our driveway if we don’t take the new vehicle they offered. We told them we didn’t want it. They told us they will just update the VIN on the approval. There was the finance manager standing in the doorway and Mo is a large man sitting in front of us. We felt trapped. They called us 4 days later to come get the car. We told them we don’t want it. They sent the PJ to our home with the car and contract. The finance manager had advised us he needed to the boost the income on the new application, while PJ was standing in our living room, we, figuring it would make it null and void, called Chrysler to get the loan reversed. ***PJ presented the contract not a bonded finance manager*** Before we even had this contract signed by us they had already funded the first vehicle. Chrysler said they couldn’t help. We had to pay for it. The dealership said it was already funded so we are owners. Because the finance institution and the dealership made us believe there was no other options In distress we reluctantly signed and then the next set of heartaches began. We tried to trade out of the car. The car was $10,000 negative the day it was delivered to us. Since then, the car’s clutch has went out three times. The pcv valve blew out and threw oil everywhere. The speakers have gone out and had to be replaced. We have been in a rental more than our car. We tried lemon law however because we moved from one side of the country to the other we had too many miles even though it had been to the service departments of Reno, Carson City, Denver, Stateboro and Jackson Ga. ***All this was warranties after what seemed like 100 phone calls*** Our car is in almost perfect condition. We now cannot afford this vehicle 3 years later due to me being in a car accident destroying my lower back. This $490 payment has driven my wife to tears everytime Chrysler calls. Which replays the scenario all over again. Today Chrysler called and told us to try and trade it in because we keep on the of repossession. This again adds insult to injury. Is there anything I can do? Inform you you have rights and where NOT to go! We have done our duty as responsible adults and paid our bills. If we lose our car, it is what it is. More

Service center I believe the kind man that always helps us is Bob Pearce. Hes so helpful. When we come in he already knows what we need and checks in on us while we I believe the kind man that always helps us is Bob Pearce. Hes so helpful. When we come in he already knows what we need and checks in on us while we wait. You guys are so lucky to have him hes amazing! More