Lithia Chrysler Jeep of Reno

Intimidated and pushed into car after saying no ****Beware**** This is a be aware post. Not complaining. 3 years of this headache gives me the motivation to spread our story so that everyone in o ****Beware**** This is a be aware post. Not complaining. 3 years of this headache gives me the motivation to spread our story so that everyone in our communty can gain knowledge and protect themselves against intimidating tactics. If this is not allowed. I apologize, my intent is to bring awareness. My now wife and I needed a vehicle. We went to Reno Dodge in Reno, Nevada. She wanted a manual car because we lived in the North Shore of Lake Tahoe, we already owned a 4x4 Jeep. We wanted to have an American brand car that we could afford on a minimum budget. After the draining of the sales process with PJ , in the dealership, we left with a 2015 Dodge Dart Aero. We are not flashy people and like easy finances. 5 miles down the road the car engine seized. (This is a brand new car purchased in 2015. 3 years of headaches, arguments and sleepless nights has finally beat my pride into submission to post and warn people. I apologize to those I could have swayed then.) We called them, 7:45pm, and PJ said have it dropped off they are leaving. Now on the side of 80 until a tow truck showed up, 8:45-9pm. We returned the car and drove our Jeep home. We told them we needed a car to drive. PJ said I wouldn’t be there in time. The very next day we told them we did not want the car that it must be a lemon and how they treated us in a time of distress. They threatened us and told us they would drop the broken car off in our driveway if we don’t take the new vehicle they offered. We told them we didn’t want it. They told us they will just update the VIN on the approval. There was the finance manager standing in the doorway and Mo is a large man sitting in front of us. We felt trapped. They called us 4 days later to come get the car. We told them we don’t want it. They sent the PJ to our home with the car and contract. The finance manager had advised us he needed to the boost the income on the new application, while PJ was standing in our living room, we, figuring it would make it null and void, called Chrysler to get the loan reversed. ***PJ presented the contract not a bonded finance manager*** Before we even had this contract signed by us they had already funded the first vehicle. Chrysler said they couldn’t help. We had to pay for it. The dealership said it was already funded so we are owners. Because the finance institution and the dealership made us believe there was no other options In distress we reluctantly signed and then the next set of heartaches began. We tried to trade out of the car. The car was $10,000 negative the day it was delivered to us. Since then, the car’s clutch has went out three times. The pcv valve blew out and threw oil everywhere. The speakers have gone out and had to be replaced. We have been in a rental more than our car. We tried lemon law however because we moved from one side of the country to the other we had too many miles even though it had been to the service departments of Reno, Carson City, Denver, Stateboro and Jackson Ga. ***All this was warranties after what seemed like 100 phone calls*** Our car is in almost perfect condition. We now cannot afford this vehicle 3 years later due to me being in a car accident destroying my lower back. This $490 payment has driven my wife to tears everytime Chrysler calls. Which replays the scenario all over again. Today Chrysler called and told us to try and trade it in because we keep on the of repossession. This again adds insult to injury. Is there anything I can do? Inform you you have rights and where NOT to go! We have done our duty as responsible adults and paid our bills. If we lose our car, it is what it is. More

So grateful to have Charlie Sebastian as our service rep. Great service, honest employees, and everything runs on time. Our cars are fixed correctly on the first try. Enjoy the coffee and amenities in the s Great service, honest employees, and everything runs on time. Our cars are fixed correctly on the first try. Enjoy the coffee and amenities in the show room. More

Service center I believe the kind man that always helps us is Bob Pearce. Hes so helpful. When we come in he already knows what we need and checks in on us while we I believe the kind man that always helps us is Bob Pearce. Hes so helpful. When we come in he already knows what we need and checks in on us while we wait. You guys are so lucky to have him hes amazing! More

Great experience! They are very professional, knowledgeable, and will to work for what you want. I would recommend family and friends. Even after the purchase they foll They are very professional, knowledgeable, and will to work for what you want. I would recommend family and friends. Even after the purchase they followed up to ensure happiness. More

Exceptional service This was by far the best service experience I have ever had with an automobile. When I got to the dealership Nick Greeted me immediately, and he was This was by far the best service experience I have ever had with an automobile. When I got to the dealership Nick Greeted me immediately, and he was very quick and thorough in getting my vehicle checked in. I also utilized the courtesy shuttle, and Jim was extremely pleasant to ride with. It is usually painful and time-consuming to have service completed on the vehicle. They made this a quick and easy experience. Thank you so much More

Used car purchase Very pleasant and smooth transaction. Could not be more pleased with the car and the people that helped me. Definitely will be back to purchase again. Very pleasant and smooth transaction. Could not be more pleased with the car and the people that helped me. Definitely will be back to purchase again. More

Bob and Tim were awesome I have been to the service department numerous times and this was the best experience I have ever had. I always dread having to come because the servi I have been to the service department numerous times and this was the best experience I have ever had. I always dread having to come because the service department employees are typically condescending but Tim and Bob were the best! More

Oil, detail and recall Completely pleased with our detail. Most of the time, places miss some spots. Jeep lithia covered our entire Jeep, floor to ceiling. Looks good as new Completely pleased with our detail. Most of the time, places miss some spots. Jeep lithia covered our entire Jeep, floor to ceiling. Looks good as new More

10,000 mile service The service was great. I arrived 45 min. early and Mr. Pearce made sure my Jeep was fit in and got me out in a very reasonable amount of time. I reall The service was great. I arrived 45 min. early and Mr. Pearce made sure my Jeep was fit in and got me out in a very reasonable amount of time. I really appreciated that. More

4 cars Had service done on My daughter’s Jeep Liberty, everything went smooth and I always appreciate Tim’s assistance. Happy to take my vehicles to this d Had service done on My daughter’s Jeep Liberty, everything went smooth and I always appreciate Tim’s assistance. Happy to take my vehicles to this dealership. More