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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,969 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,969 reviews

December 11, 2023

Appointments was within a week. Service time was exactly as stated (1hr). No waiting around when I came to pick up my car More

by judithscollon
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Judith, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 11, 2023

Miscommunication so I didn't get an oil change. Should I make another appt or just skip it? More

by SCIFIGREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
fernando rivas
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Dec 12, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your satisfaction is important to us here at Lithia Chrysler Jeep of Reno, and we would appreciate the chance to speak with you about the level of communication you received from our Service Team regarding your visit for an oil change. Please send us your preferred contact information so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comWe appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 11, 2023

One of the best as I have been a Jeep vehicle owner over 40 yrs. Although I have only purchased my newest jeep directly from this dealership-I have used the service dept and Charles Sebastian as my go to se More

by IRWIN-WEBB
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 11, 2023 -

IRWIN-WEBB responded

Charles is a very professional and knowledgeable individual. He always goes above and beyond while taking care of all my vehicle needs. It is a great pleasure working with him all these years.

Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Irwin, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Charles and our team appreciate your business and hope to see you again soon!

December 11, 2023

While the drop off and pick up processes were very easy, The online appointment process was impossible. Once we picked up the phone to call for an appointment it was a but was a piece of cake, but not all o More

by K Marshall
Recommend Dealer
Yes
Employees Worked With
Fernando
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 11, 2023

Got the work done in a timely manner. All of my issues were resolved thanks to Tony More

by RUSSELL.SAMUELP
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2023

Great dealership to work with ease of making appointments is nice. They always follow up to let me know what’s happening with my vehicle More

by lcardoza0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 11, 2023

Excellent. I called the service department. I spoke to Tony Siebert. I asked him whether The service department replaces old style incandescent headlights and t More

by RFB0
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

December 11, 2023

Poor customer service and the dealership has repeatedly failed to address the issues I've had with my vehicle. More

by jace.gaffney
Recommend Dealer
No
Employees Worked With
Robert Pearce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 11, 2023

Friendly environment. Bob got our wheel hop repaired We will come back for future service More

by julway08
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 10, 2023

Ben at the counter, he’s the man. Thanks for your help. Jeep runs great. More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

It's good to hear you appreciated the help and your Jeep is running smoothly. Thank you for choosing Lithia Chrysler Jeep of Reno for this service.

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