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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,974 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,974 reviews

March 07, 2024

6 visits and issue still not resolved. I have left two messages in the last week and still no reply More

by Kaiteekoehler
Recommend Dealer
No
Employees Worked With
Jared
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Mar 10, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 07, 2024

I trust them, nothing is more important to me than trusting your mechanics. Thank you Lithia team. More

by WALTERHALL69
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Mar 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Walter, please let us know.

March 06, 2024

We have always had a positive experience at Lithia. The Service department is always easy to work with and very thorough. More

by samantha.biehle
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Mar 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Samantha, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

March 06, 2024

Excellent service! Nonetheless, it is unfortunate that a new vehicle is having these issues--I regret the purchase. More

by jarrad1
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Mar 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Jarrod, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

March 06, 2024

Great staff. Awesome work and always very helpful. The pricing is fair as well. I would highly recommend this dealer More

by susan_racer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
Report | Print
Mar 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Susan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

March 05, 2024

Informative, speedy, and problem-solving He was very knowledgeable and addressed all of my concerns Grateful for the service More

by nikkibfrias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Report | Print
Mar 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Nikki, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 05, 2024

Not very great. On separate occasions that we've called, the person that answers sounds rude. Charles tells us after initial diagnostic that oil pressure will fix it More

by Clemente
Recommend Dealer
No
Employees Worked With
Charles Sebastian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Mar 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 04, 2024

Service rep Charles is the only reason I remain a Lithia Jeep customer Sales rep Charles Sebastian is the best! More

by Jeepmister
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Report | Print
Mar 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if Charles or our team can be of further assistance.

March 04, 2024

Quick and very knowledgeable about issue. Communicated through entire process and was accommodating of time and schedule More

by Katharinefranco19
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Mar 05, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Katherine, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 03, 2024

Quick, honest, thorough, and helpful. Kenny was easy to work with, responsive and helpful Great More

by jchaparian
Recommend Dealer
Yes
Employees Worked With
Kenny Rose
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Mar 03, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Kenny was able to help, and we hope to see you again!

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