Lithia Chrysler Jeep of Reno

Dirk went above and beyond to make sure that I was completely satisfied with my purchase. He was very professional and easy to work with. He even stayed late to help me drive away with my beautiful 2 completely satisfied with my purchase. He was very professional and easy to work with. He even stayed late to help me drive away with my beautiful 2020 Jeep Grand Cherokee, which was in immaculate condition with a very reasonable price tag. I called him the next day with a question about my car, and he responded right away. My husband and I both highly recommend working with Dirk if you are looking to purchase a new car. More

Bob assisted me immediately both checking in and out. The process was pleasant and efficient. The process was pleasant and efficient. More

Lithia Jeep of Reno is always courteous and professional. They always take care of their customers and the service department is amazing. They always take care of their customers and the service department is amazing. More

Help full courtesy ,easy to work with. They were ok with my dog in there with me. Good experience They were ok with my dog in there with me. Good experience More

I have the paid up oil change service and the tires I bought at the dealership. Took my car in for an oil change and tire rotation. On the phone I was told the tire rotation would be $30. I said forge bought at the dealership. Took my car in for an oil change and tire rotation. On the phone I was told the tire rotation would be $30. I said forget it. I walked in with a previous service receipt which showed I had purchased the tires there and the young man said no problem. The night before I had marked my tires to be sure they actually rotated them. When I received my car back the tires had NOT been rotated. I went back and spoke to the young man and he apologized and got someone on it. He made some excuse for them not being rotated. Sorry....not good enough. The waiting area was filled with people and maybe they just figured I would take it for granted the tires had been rotated. I told him I am looking at purchasing a new car and I definitely will NOT be buying another Jeep because the service is terrible at this dealership. I have had similar experiences with this facility not doing the necessary work and having to take my vehicles back multiple times. I also told him to look up my husband and my account and see how many vehicles we have purchased from them along with family and friends. I have finally had enough of this type of service. The young man who handled my paperwork is not shown here so I can't rate him. I told him he needs to make sure his people actually do the work they have been asked to. Think about how many people THINK they had their tires rotated and really didn't. Because I know the type of service this dealership has done in the past I took it upon myself to be sure they really do the work. Sadly to say it didn't happen. Perhaps the serviceman did forget. Too bad he did because this just cost the dealership a new car sale. I am definitely going to tell my family and friends to mark their tires so they actually get the service they ask for. More

Excellent service. Very helpful. Accomplished all My goals. Easy drop off and pickup. Got everything we needed. Very helpful. Accomplished all My goals. Easy drop off and pickup. Got everything we needed. More

Charles is always great, very informative and will always be upfront when it comes to any issues be upfront when it comes to any issues More

Professional advisor. Kept me well informed on the service. Service was completed on the estimated time Kept me well informed on the service. Service was completed on the estimated time More

I was able to schedule a LoF just a few days away. The crew was ready when I arrived. I waited about an hour and then I was on my way The crew was ready when I arrived. I waited about an hour and then I was on my way More

Everyone in the service center is courteous and professional. Charles is even a cut above. professional. Charles is even a cut above. More