Lithia Chrysler Jeep Dodge of Billings

Best salesman ever! Kerry Kraft was our salesman. LOVED this experience. How often do you hear that about buying a car? I may even buy a car more often! Kerry Kraft was our salesman. LOVED this experience. How often do you hear that about buying a car? I may even buy a car more often! More

Thanks Bryan! Bryan was very patient with us as we took up his time 3 days to finally decide on a Jeep. Took us on an actual jeep test drive so we could see what al Bryan was very patient with us as we took up his time 3 days to finally decide on a Jeep. Took us on an actual jeep test drive so we could see what all jeeps could do. He was a great salesman! Never felt pressured or pushed into the wrong vehicle. Lithia has geeat customer service in there shop as well. Definitely my favorite dealership in town. Couldn't be more happier with our choice! More

Totally satisfied This is the first new vehicle I have ever purchased and I'm excited to have it. I waited two years to find the right one and I love it. This is the first new vehicle I have ever purchased and I'm excited to have it. I waited two years to find the right one and I love it. More

excellent Brynn Fitz - She knew what we needed... We rate her 10 and she is very excellent... We told our friends about how we were taken care of... Brynn Fitz - She knew what we needed... We rate her 10 and she is very excellent... We told our friends about how we were taken care of... More

The Service department scheduling needs major overhaul My vehicle is involved in the safety airbag replacement recall. I made an appointment to have this done over a week ago. The recall notice estimates My vehicle is involved in the safety airbag replacement recall. I made an appointment to have this done over a week ago. The recall notice estimates 1 1/2 hours to complete the airbag replacement. When the appointment was made the length of time to complete the replacement was not discussed, but when I brought my vehicle in for the appointment I was informed that they would need all day to do the recall replacement. This was simply unacceptable. I had driven 35 miles to get to the dealer. What am I supposed to do all day? Sit in the waiting room and look at the ceiling? Since Chryslers recall notice states only 1 1/2 hours are needed this was obviously a scheduling problem......but it cost me over 1/2 a day, 75 miles of driving, and another 2 hours to unload and reload the pickup camper that was on the vehicle. I would suggest anyone planning to have service work done at this dealership be very careful about determining how long the work will take. I guess I will now have to locate another more reputable dealer to do the airbag recall replacement. UPDATE: Since receiving this review Lithia Dodge contacted my, apologized for the confusion, requested I bring my vehicle in the next day, and replaced the defective airbag per the recall in one hour and 5 minutes. More

Bryan was wonderful, he listened to our needs. Bryan was wonder, he listened to our needs and found us the right vehicle for us. He was patient and helped us to make a deal that worked for us. He w Bryan was wonder, he listened to our needs and found us the right vehicle for us. He was patient and helped us to make a deal that worked for us. He was went above and beyond for us.Thank you. More

SIMPLE Dropped of my Challenger for the factory airbag recall. Ryan took care of everything. Got car back in same day. How it should be done. Dropped of my Challenger for the factory airbag recall. Ryan took care of everything. Got car back in same day. How it should be done. More

Brynn Fitz is great! We flew into Billings and Brynn met us at the airport with the truck, she was professional and very friendly. We were a little anxious buying a truck We flew into Billings and Brynn met us at the airport with the truck, she was professional and very friendly. We were a little anxious buying a truck sight unseen except for the pictures but found it was everything Gary and Brynn portrayed it to be. Beautiful truck! Everyone we met at the dealership was more than helpful and all had a great sense of humor! Sorry but can't remember the finance guys name but he was informative and very efficient. Gary also came down to meet us and introduce himself, nice guy. Great bunch of people to work with and would definitely recommend the dealership. Thanks again Brynn you've got a great future in sales!! More

Kristien was an awesome salesman, no pressure no bull he was I dread car dealerships but Kristian made the experience great. I would buy from him again in a heartbeat. I named a price and He got it. He's been aw I dread car dealerships but Kristian made the experience great. I would buy from him again in a heartbeat. I named a price and He got it. He's been awesome afterwards to. I needed to get the extended warranty items done and he picked me up and delivered my completed vehicle back to me. I'm make sure to stay in touch and buy from wherever he goes. More

Great experience Helpful, no hassle, no pressure, no backseat for customer satisfaction Everyone here is professional and courteous I will continue to shop for m Helpful, no hassle, no pressure, no backseat for customer satisfaction Everyone here is professional and courteous I will continue to shop for my vehicles at Billings Lithia and would recommend others to do the same. More