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Lithia Chrysler Dodge Jeep Ram of Pocatello
Pocatello, ID
249 Reviews
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249 Reviews of Lithia Chrysler Dodge Jeep Ram of Pocatello
August 28, 2014
TERRIBLE SERVICE WORST SERVICE DEPARTMENT I HAVE EVER BEEN TO I HAD MY 2012 RAM 3500 THERE 2 TIMES FOR SSERVICE AND ONCE FOR WARRANTY WORK. THE FIRST TIME THEY WERE TO WORST SERVICE DEPARTMENT I HAVE EVER BEEN TO I HAD MY 2012 RAM 3500 THERE 2 TIMES FOR SSERVICE AND ONCE FOR WARRANTY WORK. THE FIRST TIME THEY WERE TO ORDER SOME WARRANNTY PARTS FOR MY TRUCK AND IT TOOK THEM 2 MONTHS TO CONTACT ME THA THE PART WAS IN SO I SET UP AN APOINTMENT AND WHEN I CALLED TO RESCHEDULE MY APOINTMENT DUE T O I COULD NOT MAKE IT THEY TOLD ME IF I DID NOT BRING MY TRUCK IN THEY WOULD SEND THE PARTS BACK. SO I TOOK MY TRUCKIN THEY PERFORMED THE WARRNTY REPAIR AND SERVICED MY TRUCK SO THEY SAID COME TO FIND OUT THE AIR FILTER WAS CLOGGED AND THEY NEVER BROUGHT IT TO MY ATTENTION SECOND TTHEY STRIPPED THE BOLT THAT HOLDS MY FUEL FILTER ON I TOOK MY TRUCK BACK SO THEY COULD REPAIR THEIR MISTAKE AND WAS INFORMED THA I WOULD HAVE TO SCHEDULE AN APPOINTMENT TO HAVE IT REPAIRED (REALLY THER MISTAKE AND I HAVE TO WAIT UNTIL THEY GET TIME). ALL I HAVE TO SAY IS IF YOU TAKE YOUR VEHICLE HERE FOR REPAIRS SHAME ON YOU. I COULD GO ONWITH OTHER ISSUES BUT DO NOT HAVE THE TIME JUST WANTED TO LET EVERYONE ELSE KNOW AS I NORMMALLY WOULD NEVER WRITE A REVIEW BUT THOUGHT IT TO BE IMPORTANT TO WRITE THIS ONE. THESE PEOPLE DO NOT KNOW HOW TO SPELL CUSTOMER SERVICE MUCH LESS PROVIDE IT More
by RAM 14
Employees Worked With
CELESTE
August 27, 2014
awesome dealership, very helpful and knowledgeable employees My salesman has always been Chris Voorheis, I have purchased 6 vehicles from Chris. Always very knowledgeable about whatever vehicle you are intereste My salesman has always been Chris Voorheis, I have purchased 6 vehicles from Chris. Always very knowledgeable about whatever vehicle you are interested in. Every one in management that I worked with did their best to give me the best deal that worked for us, from Chris to John to Garth and Dave. Whenever I have a problem ,large or small service will take care of it. Thank you, ELDON and BRENDA HENRICHS More
by silentnight13
Employees Worked With
David Dunn, Garth Hall, John Cairl, Chris Voorheis
July 22, 2014
Ryan failed to do his job multiple times. I contacted the dealership via e-mail about a car they had. I received a quick response from a salesman named Ryan. He was polite and we started discu I contacted the dealership via e-mail about a car they had. I received a quick response from a salesman named Ryan. He was polite and we started discussing making a deal. He immediately low balled what I asked for my trade-in and asked if we would have a deal. The answer was no as I had been offered several thousand more by other dealers. I didn't think much of it as I know it’s the normal salesman way. Anyway he asked for the VIN and pictures which I promptly sent. Ryan said he would get back to me later that day. I never heard from him so I called and made sure he received the info. He said no and he had been extremely busy all day and had not had a chance to check his computer. Anyway I sent it to him again via text as well just in case. Thought I would give him a chance as we all get busy sometimes. This time he got it and he said he would get back to me in the morning with a deal. The next morning rolls around and nothing. So I text him later that day and he says he will have the package deal all set up for the next morning. He was going in early just too specifically work on it (his words, not mine). The next morning rolls around and you guessed it. Nothing! At this point I was done as it had become obvious he was not interested in selling a car to me. So just be aware do not do business with Ryan at Lithia in Pocatello! More
by Himmy33
Employees Worked With
Ryan
July 14, 2014
Test driving a new automobile We set out on a Saturday to test drive 8 cars that we had in mind for purchase. We visited Lithium first and test drove a Chrysler 200. Loved it! Chri We set out on a Saturday to test drive 8 cars that we had in mind for purchase. We visited Lithium first and test drove a Chrysler 200. Loved it! Chris was very knowledgeable and friendly. The sale was not made immediately. We did go out and test drive other vehicles. We returned to Chris and the 200, as we liked his approach and the fact that he did not put high pressure on us to buy. He respected what we were saying and we returned to him at the end of day. We also loved the car he put us into. Thank you, Chris. Great job! You listened, you cared, and you were "RIGHT ON" :0) More
by Leesa Ekholm
Employees Worked With
Chris Voorheis
July 10, 2014
Korry Rock! Thank you Korry for turning a sour situation around. We will definitely recommend you to anyone looking to purchase a vehicle. Korry and the managemen Thank you Korry for turning a sour situation around. We will definitely recommend you to anyone looking to purchase a vehicle. Korry and the management did an awesome job at accommodating our family's needs during our visit. It is not always easy shopping for a vehicle with little ones but at the end we all walked away with a new vehicle and smiles on our faces. :) More
by Sharon Tom
Employees Worked With
Korry Clarke
July 03, 2014
Worst service ever Every month when I go here for my job these men are EXTREMELY rude to me. I give the GM Garth Hall my paperwork every time which clearly defines my wo Every month when I go here for my job these men are EXTREMELY rude to me. I give the GM Garth Hall my paperwork every time which clearly defines my work and how it benefits them. Yet he once said, "I really don't see a point in what you do." They make me wait 20 minutes each time to print me an inventory list and act like it's so inconvenient. I asked them months ago if they would mind printing this and Garth said it was fine. Their website is so horrible and never accurate or updated I have to get an inventory list from them. SO TODAY, I went in and asked for the inventory list and said, "I'll go do that row and come back so you have time to get that." I came back 20 minutes later and either Conner Adams or Cacey G., who didn't greet me, smile or say anything other than "sure" wasn't there. So I asked the next guy, one of the above mentioned, and he didn't say anything to me. I stood there for a couple minutes and said, "Are you gonna get that or should I come back again?" He said, "I'm actually working here." I said, "Ok I'll do another row." Because I am working too and need an inventory list which takes two minutes to get me. I turned to leave at which point an older gentleman with a very red face rushed up to me and threw my paperwork at me and said, "Look, you are just a head trauma. Take your stuff and scratch us off your little list and don't come back here again! You got that, take us off your list!" I was not rude to them at all. In fact I dread going there so much I am extra nice. "Kill 'em with kindness," as my mom would say. I called my boss and told him what happened. I told my husband and started crying. He said when he bought his truck 8 years ago brand new it was supposed to be maintained at Lithia. He said he went there once and they were so cold and unfriendly he never went back. I know a retired car sales man and he has already mentioned Lithia is known for its horrible customer service and I hadn't even mentioned anything. I'm the age where my fiends are buying nicer cars, where I can buy a nicer car. Mine is paid off and I could be in the market. I am active with an environmental group, the PTO church and of course work. I know a lot a lot about cars and ALL the local dealerships. This is by far the worst dealership in town with the rudest most impersonal GM and Conner and Casey. I will say there used to be a younger sales man that looked like he lifted weights and had brown hair and a little facial hair I think. He was very friendly. However, one time when I was there he had a customer that apparently all ready had a car picked out and was ready to sign on the dotted line. He came and told Garth twice he couldn't find the car. The first time Garth said try the shop again. The next time he said , "Oh well, not your day." This salesman was sweating running around looking for this car for 15 minutes while I waited for a three page print out.. I saw the look in his face and heard him tell the customer sorry. Garth never looked up from his computer and I'm sure after being told his car was getting detailed so he could drive away with it and then not being able to find it, that customer will never be back. I could say more I've observed a lot there, but this will have to suffice. If you are going to be in sales you need to treat everyone as a potential customer. More
by jlroszko
Employees Worked With
Casey G., Conor Adams, Garth Hall
June 12, 2014
New Dodge Challenger Kory Clarke met us out where the challengers were staged and basically did not leave our side until the purchase was complete. We went for a test driv Kory Clarke met us out where the challengers were staged and basically did not leave our side until the purchase was complete. We went for a test drive and talked like old friends and he talked about various positive aspects of the car. I drove this car to evaluate the V-6 engine but by the time we were done I loved that car. He was very helpful through the financial stage and the actual purchase of the car. I brought our small dog and wife and he did everything to make them both comfortable while he and I worked the deal. Love the car and if I get another car I will return to Lithia and hopefully Kory is still there. Great experience! More
by GerryStreier
Employees Worked With
Korry Clarke
May 28, 2014
Customer service I went in previously to get my oil changed and had a bad experience. I received a call from David the general manager shortly after submitting a revie I went in previously to get my oil changed and had a bad experience. I received a call from David the general manager shortly after submitting a review and was given great service! I was given the impression that customer service really mattered to him. I talked my husband into looking at a Jeep Rubicon at the dealership and was very impressed with Korry Clarke. He came in on his day off to help me with getting the right car. He even made sure that it would work before we left to drive the 26 miles to the dealership! More
by HeatherAshley6
Employees Worked With
John Cairl, Korry Clarke
May 27, 2014
I love my jeep and the purchase experience was outstanding Korry was fantastic to work with--he has a great personality and an abundance of knowledge about the vehicles. The sales experience was absolutely no Korry was fantastic to work with--he has a great personality and an abundance of knowledge about the vehicles. The sales experience was absolutely no pressure. I'd recommend him to anyone. More
by Khead
Employees Worked With
Korry Clarke
April 27, 2014
Great buying experience Korry was very knowledgeable on all the different vehicles that I inquired about. He was very good to ask me questions so he could better understand Korry was very knowledgeable on all the different vehicles that I inquired about. He was very good to ask me questions so he could better understand and help me find a vehicle that would fulfill my needs as well. Overall, he was very pleasant and easy to work with and helped me get what I needed at the price I could afford. More
by ElizabethDahlke
Employees Worked With
Korry Clarke
