Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Sales The experience was smooth, no high pressure, courteous, informed on product, worked as a team so little wait time. I'd recommend either Daniel or Bri The experience was smooth, no high pressure, courteous, informed on product, worked as a team so little wait time. I'd recommend either Daniel or Brian to anyone looking for a Jeep. Dealership, although busy, was bright, clean, and comfortable. More

Always excellent service I have to say that Kaz was a very good salesman who knew the product very well and he was very professional in his handling of the purchase and delive I have to say that Kaz was a very good salesman who knew the product very well and he was very professional in his handling of the purchase and delivery of my vehicle. He deserves any recognition that can be given to him. More

So much help on insurance issue Daryl spent a lot of time dealing with the insurance company. He put my concerns to rest. He was so professional, knowledgeable and friendly. Could no Daryl spent a lot of time dealing with the insurance company. He put my concerns to rest. He was so professional, knowledgeable and friendly. Could not have done a better job. More

SERVICE ON 2018 DODGE POWER WAGON Outstanding customer service. I would highly recommend this dealership to everyone. The service done to my 2018 Dodge Power Wagon seems to be excell Outstanding customer service. I would highly recommend this dealership to everyone. The service done to my 2018 Dodge Power Wagon seems to be excellent as well. More

Alignment service The SUV pulled to the right during the test drive. Lithia service checked alignment and said it was within specs. but did not correct the problem. The SUV pulled to the right during the test drive. Lithia service checked alignment and said it was within specs. but did not correct the problem. I was scheduled to come back for a second alignment that also did not correct the problem. Turns out, I discovered, the right tire was low on air pressure - DUH. But while I was waiting two hours for a scheduled alignment, a salesman corrected another problem - beyond the call of duty. Conclusion: Good and bad. More

Charged for Part not needed but now happy I am from Florida and I appreciate that Matt Metzler was able to work me in to take care of a inop Headlight and turn signal. This was Monday, Aug 13. I am from Florida and I appreciate that Matt Metzler was able to work me in to take care of a inop Headlight and turn signal. This was Monday, Aug 13. After what I assume was trouble shooting by the tech, Matt told me I needed a new Headlight assembly...for $700+ and they did not have it in stock. So I authorized the order. Wednesday, I returned and Tim worked me in to get the replacement assembly installed. After several hours, Matt told me the new part was installed but they had the same issue. I asked to replace the new part with the old part and I'd take care of it some other time. I had need for the car to run to Portland in the morning. Matt asked to give them another few minutes while they researched the issue. A short time later, he brought the car up with the headlights/turnsignals working. He stated they gave it over to a "Master Tech" who found a busted wire near the headlight. Matt reduced the estimate to $544. Being on a time issue, I asked for the old part. and Paid the $544. On Friday, with the help of a retired tech, we were able to reconnect the original part and it worked fine! I feel I paid for a part that wasn't needed. It was only a busted wire. Good News! After Jeep/Chrysler review, Lithia has agreed to refund ALL CHARGES. I couldn’t ask for anything more. Thank you, Tim More

Recall Prompt service at a fair price. New building was nice. Courtesy Van pickup and drop off at Courtsports was helpful. Don't like this 25 word minimum Prompt service at a fair price. New building was nice. Courtesy Van pickup and drop off at Courtsports was helpful. Don't like this 25 word minimum! More

Oil Change Great service. Lithia has professional and courteous service people. They explain everything clearly. I’ve had my oil changed every 3,000 miles at Lit Great service. Lithia has professional and courteous service people. They explain everything clearly. I’ve had my oil changed every 3,000 miles at Lithia since I bought my truck New in 2001. It now has 170,000 miles and still runs great. More

Relaxed No Pressure Experience We had lots of questions and they were very knowledgeable about the truck we were interested in. They were very friendly and respectful. It was a ple We had lots of questions and they were very knowledgeable about the truck we were interested in. They were very friendly and respectful. It was a pleasure to have their help while we were shopping for and then purchasing our new pickup. Thanks for the outstanding customer service. We will definitely recommend your dealership to our friends and family. More

Best sales and support staff to buy a new vehicle. Fast competent and easy sales staff to buy a new car from. Buying a new vehicle from Lithia is almost enjoyable. Their no pressure sales approach an Fast competent and easy sales staff to buy a new car from. Buying a new vehicle from Lithia is almost enjoyable. Their no pressure sales approach and willingness to make a good are not seeing in other dealerships. More