Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Always have to go back in They do the oil changes fine. But every time I go in to get my tires rotated i always end up with a shaky car or my car pulls to either side. I have h They do the oil changes fine. But every time I go in to get my tires rotated i always end up with a shaky car or my car pulls to either side. I have had to go back in EVERY TIME they have done my tire rotation. More

Jeep repairs and service The rear gate latch malfunctioned and I had to have it repaired. Additionally, the throttle body needed servicing. During the work it was found tha The rear gate latch malfunctioned and I had to have it repaired. Additionally, the throttle body needed servicing. During the work it was found that the air filter was in need of replacement. I was called and the additional work was done in the time frame I'd been given. More

Great service The service people are polite & helpful . I have been impressed on how they approach you with a positive attitude. Sometimes customers come in irate o The service people are polite & helpful . I have been impressed on how they approach you with a positive attitude. Sometimes customers come in irate only because they are upset with their circumstances and watching the service reps interact with them in a nice way is impressive. Good experience so far for me! More

Great fast service It's always a quick and easy to walk in and get the service work done that is needed with the helpful service team there. It's always a quick and easy to walk in and get the service work done that is needed with the helpful service team there. More

Getting credit Our car had no heater. Too expensive to fix. Dave helped us stay warm, get a new car, AND start a road to good credit Our car had no heater. Too expensive to fix. Dave helped us stay warm, get a new car, AND start a road to good credit More

Oil change turned into new Pacifica! I’ve been a satisfied customer over 10 years. While waiting for my T&C oil change, I checked out the new Pacifica ~ I had a lot of Q’s & Brian, sales I’ve been a satisfied customer over 10 years. While waiting for my T&C oil change, I checked out the new Pacifica ~ I had a lot of Q’s & Brian, sales agent was excellent, patient with my detailed “must haves” & he found the vehicle of my choice, the fiancé processing was simple and the next day I drove home a joyful satisfied customer. It’s been 2 months & 3k miles on the road, this is my 4th Van, & by far the smartest & most fun to drive!! Best birthday gift ever! 👍 More

Great experience buying a used 2012 ford fusion I did a little research before coming in on what vehicle I wanted however I wasn't expecting the great service and friendly staff that I was greeted w I did a little research before coming in on what vehicle I wanted however I wasn't expecting the great service and friendly staff that I was greeted with. I was helped every step of the way to get the best rate and loan length possible on the car I liked. Would recommend to anyone looking to buy a used vehicle check this place out first, they have many cars and trucks at good prices with helpful people just looking to get you the vehicle you need. More

Thanks to Mike I have been working with Mike Espinoza for the past couple of months while trying to get everything fixed on the used car I bought from Lithia. Mike w I have been working with Mike Espinoza for the past couple of months while trying to get everything fixed on the used car I bought from Lithia. Mike was the only nice one! Some of those other service guys were pretty rude! Mike was pleasant, respectful, friendly and helpful! Those other guys should be more like Mike! Thanks Mike! More

No personal touch! When I came in the service guys did their job but without much enthusiasm! Guy was awesome on the phone setting up the appointment but guys at the co When I came in the service guys did their job but without much enthusiasm! Guy was awesome on the phone setting up the appointment but guys at the counter were just ok. didn’t get that personal touch/caring feeling from them. Also, your online appointment system doesn’t work! More

Very polite people, vehicle returned low on oil I took my jeep to get fixed. It had a lot of problems. Slave cylinder went out and destroyed the clutch. The Front brakes were getting thin and it I took my jeep to get fixed. It had a lot of problems. Slave cylinder went out and destroyed the clutch. The Front brakes were getting thin and it was at 91000 miles. I figured we fix everything, do the 90000 mile upkeep service and the jeep would be good as new. It took a week and a half, longer than expected because they did not check how the clutch was and were trying to replace the slave cylinder without checking the clutch. When they figured out the clutch also had to be replaced, a got a phone call and the price went up. They had already done the brakes and the 90000 mile service. I got the jeep back at the revised price and running. I checked the oil, it was very low, barely on the dip stick. The air filter had dirt falling out of it. I went to Jiffy lube. The transmission fluid was dirty since the dealership did not change it when they did the clutch. The rear differential fluid was slightly discolored, although I have been assured this can be caused by residual dirt after they change the fluid. The jeep was 1.5 liters low on oil. I really thought all of this would have been covered by the 90000 mile service especially for the price I paid. More