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Lindsay Lexus of Alexandria

Alexandria, VA

4.9
1,657 Reviews

3410 King St

Alexandria, VA

22302

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1,657 Reviews of Lindsay Lexus of Alexandria

September 18, 2021

Attentive service department with good waiting room amenities. My car was washed, gas tank was filled and a rental car was provided on a recall repair. More

by Chris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Hernandez
Sep 19, 2021 -

Lindsay Lexus of Alexandria responded

We are happy to hear we could deliver a five-star service experience, Chris. Thank you for being a great Lindsay Lexus of Alexandria customer!

September 15, 2021

I recently bought a Lexus UX from Lindsay. Petie DeGuzman was my sales rep. He was great — very responsive and helpful. I was very pleased with the sales process all around, and with all of the personnel I More

by LLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Brown, Brian Addy, Petie DeGuzman
Sep 16, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Petie and the Lindsay Lexus of Alexandria team. Drive safely in your new Lexus UX, and we hope to see you back again down the road!

September 08, 2021

We’ve done business with Lindsay for over 25 years. It is a premiere dealership with excellent service. Special kudos to Dwayne Brooks for his excellent service. More

by kayeapple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Brooks , Mike Lunsford
Sep 09, 2021 -

Lindsay Lexus of Alexandria responded

Reviews like this truly make our day. Thank you for your kind feedback and loyal business over the years - it is our honor and pleasure to assist you! Take care, from the entire Lindsay Lexus of Alexandria team!

September 07, 2021

The requested service for my car was done quickly and professionally. They also found several nails in one of my tires, which was greatly appreciated. More

by lrudolphva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Morton
Sep 08, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for the great feedback! We are glad to hear that you had an efficient and successful service experience working with the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!

September 05, 2021

Gravy was very helpful and ensured that I was taken care of. She was great to work with. I can’t wait until next time! More

by Shalita2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Wells
Sep 07, 2021 -

Lindsay Lexus of Alexandria responded

We're so glad our team could be of service, Shalita. Thank you for taking the time to review Lindsay Lexus of Alexandria - and come visit us again down the road!

September 03, 2021

I always have a wonderful experience when being serviced here. I never feel pressured to get more then I came for& the turn around time is great. My service advisor sherry is also very personable. More

by Ke0708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Lewis
Sep 03, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for your repeat business! We love that you can depend on Sherry and our Lindsay Lexus of Alexandria team for excellent service, every time. Hope to see you at your next visit!

September 02, 2021

My first service time was poor. I waited 1 hour and 30 minutes for a new tire. One of the service men, mr Chris pryor was rude, not kind, unprofessional, and sarcastic. I expected better. More

by theresa.hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Baez, Chris Pryor, Brian Addy
Sep 02, 2021 -

Lindsay Lexus of Alexandria responded

We want more for our guests than what you have described and I am sorry to hear about the delay in your service as well as the way you were treated. I will be sure to address your concerns with the appropriate people to ensure we are delivering our gold standard of service for future guests. I hope you give us another chance to make things right, and in the meantime, please feel free to give me a call if there is anything else you would like to discuss. Thank you, Dennis Burrell - Service Manager - 703-647-1207

Sep 02, 2021 -

theresa.hill responded

Thank you. being a new LEXUS customer I have bad days too but because I am on the front line at work how I feel does not matter. Customers are already sometimes upset or bothered even thou that does not excuse their behavior. I expect to wait sometimes but I must mind my manners and even more should the workers at LEXUS service department. Employees that are not kind makes the wait seem forever.

August 28, 2021

Highly recommend Lindsay Lexus! Our sales rep, Dwayne, made it a really smooth buying process. Even in this hot market, he found the perfect car for us and got us a great deal. More

by jkamali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Butler
Aug 29, 2021 -

Lindsay Lexus of Alexandria responded

We're so glad to hear we could make your visit a success. Thank you for trusting the Lindsay Lexus of Alexandria team to find you the perfect ride at the perfect price, and safe travels!

August 26, 2021

Great service and the people were timely and helpful. I strongly recommend. My car was picked up and returned to me promptly More

by Marci
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne , Mike Lunsford
Aug 27, 2021 -

Lindsay Lexus of Alexandria responded

Marci, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!

August 25, 2021

Excellent and prompt service. Spoke directly with service agent upon arrival. Car received promptly upon arrival; directed to waiting area; car returned promptly when service was completed. More

by sgyates
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nguyen Le
Aug 25, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an efficient service experience working with the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!

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