Lindsay Lexus of Alexandria

I have been a customer of Lindsey Lexus for 13 years and I’ve had Juan Bias as my service rep during that time. He has the most customer friendly and professional service rep that I have ever encountered. I I’ve had Juan Bias as my service rep during that time. He has the most customer friendly and professional service rep that I have ever encountered. I have been 100% satisfied with him and with Lindsay Lexus each and every time I come in for service. I highly commend Juan And Lindsay Lexus. More

My service was great with MR. James wood I didn’t not had to wait for a long time I was out in one hour. James wood I didn’t not had to wait for a long time I was out in one hour. More

The staff at Lindsay Lexus is very professional and second to one. Several days ago, I tool my vehicle there for routine a service and state inspection. Mr. James Woods the Service Consultant there we second to one. Several days ago, I tool my vehicle there for routine a service and state inspection. Mr. James Woods the Service Consultant there went above and beyond to make sure that i was satisfied. I had a question, about something and he provided me with the right answer by bringing Mr. Ed Reilly an expert in the field to assist me. Since dealing with this dealerships, they have been nothing but professionals from sales to service. More

Mr. Boyd Whiten is a valuable asset to the Dealership. He has an excellent customer service and communication skills which made us return back to him to purchase our next car. Our purchase experience was ver has an excellent customer service and communication skills which made us return back to him to purchase our next car. Our purchase experience was very delightful. More

Very very good service also Mr. Tony gave me a good service on my vehicle everything came out great very happy Tony gave me a good service on my vehicle everything came out great very happy More

Lindsay has wonderful service department clerks at the lower levels. Destiny Alston is a superstar, alongside their drivers, and workers at the front desk! The facilities are immaculate and most of the st lower levels. Destiny Alston is a superstar, alongside their drivers, and workers at the front desk! The facilities are immaculate and most of the staff is kind. This company struggles and falls short with their service department managers such as Dennis Burrell. Based on the numerous complaints and reviews he has been a constant problem for Lindsay. He is rude, combative, argumentative over the phone and refuses to own mistakes or damages his team may cause to vehicles during maintenace events. He could benefit from more management and leadership training to improve his customer engagement skills. More

Wonderful service adviser. I trust her comletly with my Lexus. Always a pleasure to go in for service. I trust her comletly with my Lexus. Always a pleasure to go in for service. More

The staff was very nice and accommodating, no complaints there! In no way should this be taken as an issue with the personnel. However, they clearly overbooked and we’re overwhelmed at 10:30am on a Tuesday. there! In no way should this be taken as an issue with the personnel. However, they clearly overbooked and we’re overwhelmed at 10:30am on a Tuesday. I had an appointment. I wanted 15mins in my car in the street before I could pull up to the service garage. An oil change/tire rotation took three hours. They knew I was waiting. No one came out to give me an update. When my boss started calling to find me, I had to find someone to get a status. They were very helpful, but it wasn’t awesome that I had to do it. I got the feeling that I would have been there another hour had I not checked. I understand their system but next time, I’m sticking with a smaller dealer that has less of an assembly line system. Also, and I know this is not-picky, but my father was in the business: the waiting rooms were very clean and comfortable and I was grateful for the coffee. But the magazines all dated back to 2021. If they miss that detail, what is going on with my car? The little things matter. More

Mr. Richard Downs provided me with wise counsel, an outstanding service, and in a professional manner on May 9, 2022. This service was provided on short notice, due to an emergency situation regarding outstanding service, and in a professional manner on May 9, 2022. This service was provided on short notice, due to an emergency situation regarding my newly purchased Lexus.. His expertise and experience made the difference towards this situation being mitigated. As I arrived at the front desk and explained my problem, the desk attendant "concierge" reached out to Mr. Down who's a professional. More

Great experience and customer service. Boyd Whiten was very professional and knowledgeable as well as Jason Boyd Whiten was very professional and knowledgeable as well as Jason More