Lindsay Lexus of Alexandria

Sid Ferzad provided exceptional service to my wife and me as first time Lexus customers. We were looking to purchase a car for my wife. Not only did he listen carefully to my wife, he helped my wife refine as first time Lexus customers. We were looking to purchase a car for my wife. Not only did he listen carefully to my wife, he helped my wife refine her selection. Ultimately, we were extremely satisfied. Sid Ferzad made our first Lexus experience a memorable one and we are very happy to be part of the Lindsay Lexus family. Sid is the reason why we are loyal Lexus customers and why we will highly recommend Lindsay Lexus to our friends. More

Buyer beware! I leased my Lexus RX350 a few months ago Buyer beware! I leased my Lexus RX350 a few months ago from Lindsay Lexus- one of the biggest mistakes I made in my adult life. 1) Avoid financi Buyer beware! I leased my Lexus RX350 a few months ago from Lindsay Lexus- one of the biggest mistakes I made in my adult life. 1) Avoid financing manager Whan Kim, he will mislead you for profit. Even one of his salespeople admitted this to me. 2) Deal directly with the sales manager. Never trust anything that comes out of salesperson- the salesperson makes representation for a sale and we reach a deal. The sales manager denies the deal later on. 3) Don't expect the top managers to follow up with you- I've contacted Jeff Warner, general manager of the store, to resolve my issue. He promised to follow up. To this date (a month later), I haven't heard from him. More

Patrick was effusive with this assurances that a visit to Lindsay Lexus of Alexandria was warranted and that he would offer a CPO vehicle at an agreed upon price and also offer "top dollar" for a trade-in. Lindsay Lexus of Alexandria was warranted and that he would offer a CPO vehicle at an agreed upon price and also offer "top dollar" for a trade-in. Upon arrival, I was sorely disappointed that he could not offer the CPO vehicle at the price initially offered and that their trade-in appraisal was well below another appraisal I received the day before. When pressed about the CPO vehicle, he apologized for their inaccurate inventory records. One further cautionary note - inspect any of their vehicles you might be interested in very closely. The 3 CPO's that I looked at on their lot all had extensive scratches and scuffs that any competent body shop / detailer would have been able to remedy. When pressed about the trade-in appraisal, he pointed to the work the car would need but gave absolutely no credit for documented work that was performed ahead of the manufacturer's recommended schedule, e.g., timing belt and tune-up. On that last note, Lexus of Silver Spring happily increased their initial appraisal upon presentation of these documented services. Lexus of Silver Spring earned my business with their up-front, no-BS professional communications and competency throughout the remainder of the transaction. More

We were actually looking to lease a new Lexus from another dealer and were getting such slow and poor response that we went elsewhere. What a contrast in customer service! Sid listened closely to wh another dealer and were getting such slow and poor response that we went elsewhere. What a contrast in customer service! Sid listened closely to what was important to us and was impressive in his responsiveness, customer service and willingness to going the extra mile to provide "above and beyond" delivery! I would absolutely recommend him to anyone in the market and will go back again to work with him. All of the staff at Lindsey are much more responsive (this is our 2nd car from them) and professional than any car dealership we've been in...and we've bought a lot of cars in the Washington area in the last 25 years! More

We were looking to purchased a used Lexus at a fair price. We have visited several dealerships within in the DC/VA/MD area. One evening, we were searching for a car online. We come across the Lindsa price. We have visited several dealerships within in the DC/VA/MD area. One evening, we were searching for a car online. We come across the Lindsay Lexus of Alexandria website. We saw a beautiful GS300, we made them an offer online, the following day, Doug returned our call and we came down to Alexandria to view and test drive the car. Instantly, we fell in love with the car, we were able to negotiate a fair price. We love our new (used) car and it was very easy and pleasant buying experience. Our sales person, Doug was FANTANTIC! More

I would have loved to receive better value on the vehicle I purchased; however, working with Doug Thomas and Barbara Parker[from Finance] was an overwhelmingly enjoyable experience. Lindsay Lexus knows how I purchased; however, working with Doug Thomas and Barbara Parker[from Finance] was an overwhelmingly enjoyable experience. Lindsay Lexus knows how to take care of its customers. Barbara Parker is probably the friendliest and realest person on the whole Lindsay Lexus team. I'm glad that I purchased my vehicle from Lindsay Lexus. I was not paid to say these words; although, I wouldn't turn down any cash incentives for saying such kind words. hint, hint, wink, wink. More