Lindsay Lexus of Alexandria

Poor Service: Needs Improvement Purchasing a luxury car from a prestigious dealership like Lindsey Lexus in Alexandria should come with exceptional customer service from all areas fr Purchasing a luxury car from a prestigious dealership like Lindsey Lexus in Alexandria should come with exceptional customer service from all areas from sales to financing, however, I did not have that experience my second time around at this dealership. I came in and purchased a CPO SUV on Saturday, April 4th. I am very happy with my purchase and the sales person who assisted me but the financial manager made my experience not so great and I will not be returning to make another purchase in the future. I explained that I was paying cash for the car and that I would bring a check the following week since they had my other car as collateral. I was prepared at that time to make my down payment. When I came to Mr. Kim's desk for paper work, he had me sign a few forms and said that was it. I asked, "Is that it?" and he replied back by saying "Yes, that is it". I get a call yesterday evening from Mr. Kim and he said that I did not pay the down payment. I told him that you did not take it from me before leaving with the car (April 4th)but you did not tell me at that time to pay so I did not. Now, after I dropped off the remainder for the car on Friday, April 10, I thought I completed my tasks until the second part of the title came. The bill of sale stated how much owed at the bottom line and my check that I brought to the dealership reflected just that. Mr. Kim also asked me about the Title. I already presented my portion of the title (MD) on April 4th and that I JUST paid the car off on Friday, April 10th. Now why and HOW would I have the second part of the title on the following Monday, April 13? This whole non-financing process with this dealership has become way to complicated. I will return for my free oil change but after that, I will be taking my business with another Lexus dealership. Hopefully in the future, Mr Kim will pay closer attention to his process and make sure that he fulfills all the necessary requirements before customers leave the dealership. Purchasing a vehicle, whether it is paying cash or financing through a loan, should have not been done in the manner in which I went through. Again, I am displeased with this part of the process and will not spend not one dime at this dealership again. More

Easy CPO Experience for a repeat buyer This past Saturday, I went in and walked out with a CPO 2012 Lexus RX 350. I spoke to Alan about my needs and concerns and he automatically thought of This past Saturday, I went in and walked out with a CPO 2012 Lexus RX 350. I spoke to Alan about my needs and concerns and he automatically thought of a car that was right for me and turned out it was. His customer service and knowledge of the cars shows his pristine talent and his willingness to answer all questions and concerns about the SUVs. I will continue to be a happy customer. Thanks Alan! More

Easy Certified Pre Owned Shopping at Lindsay Lexus Just picked up a 2014 Lexus IS 250 F Sport on March 15 from Lindsay Lexus. My sales consultant was Alan Jones who has been with the dealer for a whil Just picked up a 2014 Lexus IS 250 F Sport on March 15 from Lindsay Lexus. My sales consultant was Alan Jones who has been with the dealer for a while now. He was extremely easy to deal with and very knowledgable during the buying process. His first question was "what are you looking for in your next car", from there we went through what I was looking for and we landed on the F sport. Overall everyone there was very nice and worked very fast to get me through the process in a few hours so that I could catch a flight. I can definitely see myself going back for more vehicles later in life. 2 thumbs up from me! More

Best Experience Leasing a Car Terence, Alex and Barbara were great to work with! The entire staff was welcoming and very willing to be helpful and accommodating. This was by far Terence, Alex and Barbara were great to work with! The entire staff was welcoming and very willing to be helpful and accommodating. This was by far the most pleasant experience I've ever had leasing a car. They made everything quick and effortless! More

Friendly, accommodating, professional I found a used Ford Explorer that was just what I was looking for at Lindsay Lexus. I live 1 1/2 hours away and made numerous calls to Mark Coleman re I found a used Ford Explorer that was just what I was looking for at Lindsay Lexus. I live 1 1/2 hours away and made numerous calls to Mark Coleman regarding the car and making arrangements to go see it. Mark was very kind courteous and prompt with calling me back and answering all my questions. They actual purchase process was hassle free as the staff made this super easy and they even sent my new tags overnight. The entire staff made me feel like I was the most important person there. Thanks to Mark and all the staff at Lindsay Lexus for a great buying experience and a great car that I love. David More

Sid Ferzad Returning customer; Josh Sweet was persistent and persuasive and finally established an appointment conveniently for me with the same sales associate Returning customer; Josh Sweet was persistent and persuasive and finally established an appointment conveniently for me with the same sales associate I had used last time. Sid was professional, responsive, courteous and effective. Met my needs and exceeded my expectations. I was not in the buy mood, but he made a deal worth moving on. We are very happy with the experience and can't imagine going with another dealer ever. This is my third Lexus and 2nd experience with Sid. I would recommend him to others in a heartbeat. Great dealer service as well, far better than the other area Lexus dealers which is why I drive further to Alexandria despite being closer to MD dealers. I changed dealers with the last Lexus I purchased and Sid was the reason for that. I use Lindsay for service appointments as well for the same reason. Tara P Dunning More

Everything went great My wife and I live 5 hours away from Lindsay Lexus but contacted them about a price on a new 2015NX. She found exactly what we wanted and it was being My wife and I live 5 hours away from Lindsay Lexus but contacted them about a price on a new 2015NX. She found exactly what we wanted and it was being delivered in just a few days. They gave us the best price by far of any Lexus dealership within 5 hours of us. We drove up when it came in and it was exactly like we were told. No funny stuff at all, exactly the price they say with the options they said. They even found us a rate which was .7% lower than what we had gotten through the credit union which saved us more money. Jessica showed us everything about the car and was great to work with. We cant say enough about how good of a job she did finding the car and getting everything set up. It was pretty painless. She even texted us pictures of our new car the day it came out of the detail shop. Barbara helped find us a better interest rate. It couldn't have been any better. They were not pushy at all, they explained any extra we could buy but did not push anything on us. Even though they are 5 hours from our home we will look to them first for our next Lexus. It was first class all the way. Thank you from Pete and Amber Balent More

Made a bad situation good. My 2005 Lexus was totaled. It was completely paid for and in great condition. I wasn't ready to purchase, but I knew I would only be happy with anot My 2005 Lexus was totaled. It was completely paid for and in great condition. I wasn't ready to purchase, but I knew I would only be happy with another Lexus. I had a list of dealerships to visit that day. AJ made me feel at home so I didn't make it to anywhere else that day. AJ offered great customer service and made sure that I felt comfortable with my nused purchased. More

Everything I could ever want a dealer to be! Twenty-two years ago, I bought a Lexus SC-300 from Lindsay Lexus (still own it!). Since then, I have purchased a number of other cars, but no car exp Twenty-two years ago, I bought a Lexus SC-300 from Lindsay Lexus (still own it!). Since then, I have purchased a number of other cars, but no car experience came close to being as pleasant. So, when I decided to purchase another Lexus (the brand new NX-300), of course I returned to Lindsay Lexus. Good memories last. Steven Rhee helped us this time and he was just as low-key as my sales consultant from 22 years ago -- mind you, as helpful as could be, but not pushy. WHAT could be better? Knowledgable, professional, pressure-free. I highly recommend both the dealership and Steven. I don't expect it to be quite so long before I return again... and I would never go to any other Lexus dealership! More

Excellent all around!! Terry was wonderful!! He obviously excels at customer service and treated us with respect and kindness. We text drove one day and bought our dream c Terry was wonderful!! He obviously excels at customer service and treated us with respect and kindness. We text drove one day and bought our dream car the next. Terry was helpful, knowledgeable and professional. We'll recommend him to everyone we know looking for a car. Thanks, Terry!,, More