Lindsay Lexus of Alexandria

Outstanding customer service via PHONE! I have been having issues with my bluetooth not connecting to my new phone and using USB to charge my phone but it doesnt keep the sound from my phone I have been having issues with my bluetooth not connecting to my new phone and using USB to charge my phone but it doesnt keep the sound from my phone. So those 2 issues i had been struggling with. Called Pohanka in Chantilly 4 different times. They insisted they needed to see the car- concerned it was such a big issue, etc. it was such a far drive out I was hoping to resolve it via phone but that seemed impossible. I called Alexandria and spoke w Alex Judice- Not only did he solve my problem but he was SO helpful, nice, professional and patient. he went above & beyond in did this all in a matter of 10 minutes. Very grateful to his commitment to service & making my life easier! More

My Salesman was utterly Rhee-markable! So my salesman was Steven Rhee who has to be one of the most patient and easy going people in this business. We virtually completed the deal over the So my salesman was Steven Rhee who has to be one of the most patient and easy going people in this business. We virtually completed the deal over the course of several phone calls without every having met one another. I only met him when I came to actually pick up the car. We conducted the majority of our business over the phone, talking multiple times a day for several days to work out the large and small details. I was so impressed by his integrity, follow-through, and no-pressure approach that I ended up buying a vehicle 6 months earlier than I had originally planned. I initially sent an inquiry email just to start working some numbers and getting and idea of what CPO NX200's potentially would be in stock over the next few months. Steven was such a partner throughout the process that any reservations I had about buying "new" and buying now were laid to rest. I am now the happy owner of a 2015 Nebula Gray NX 200T and couldn't be happier. Steven gave me a complete walk through of the car's features and technology, slowly, clearly and patiently. He was very knowledgeable, and the one thing he didn't know, he admitted and went and found the answer. He never tried to goad, manipulate or scare me into the purchase. I've been a Lexus owner for over 13 years, not just because of the quality of the product but because of the outstanding customer service they're known for. Most of my experience over the years has been with the service dept - and I'm glad to see the sales Dept, with people like Steven on staff, is gold standard as well! Keep up the good work, and I hope you're around for another 10 years, when I make my next purchase. Lol --- Barbara G. More

Nice response and great experience Today I met Kevin Johnson. He is very helpful in providing details about cars. He spent valuable time to give enough information about RX350 and ES Today I met Kevin Johnson. He is very helpful in providing details about cars. He spent valuable time to give enough information about RX350 and ES 350 vehicles. I took test drive for both the cars. Very nice. I will certainly recommend Kevin Johnson for the future sales. This sales/service center is good doing business. More

Fantastic customer service--Thanks AJ! This was the easiest and most comfortable car buying experience I have ever had. The car I scheduled to see was ready for us on the curb when we arriv This was the easiest and most comfortable car buying experience I have ever had. The car I scheduled to see was ready for us on the curb when we arrived, our sales rep AJ exuded friendly professionalism, and we had very little waiting. The dealership is beautiful and calm. Highly recommend. More

Great overall experience- We were looking to trade up our 10 year old car for a more comfortable ride. We thought a Lexus RX 350 might fit the bill. We found the perfect car We were looking to trade up our 10 year old car for a more comfortable ride. We thought a Lexus RX 350 might fit the bill. We found the perfect car at Lindsay Lexus and A J really helped us find the right car! More

A great place to purchase a vehicle. I recently purchased a new/used Lexus and had a great experience. My salesman was AJ and he was excellent. He was patient and treated me and my fam I recently purchased a new/used Lexus and had a great experience. My salesman was AJ and he was excellent. He was patient and treated me and my family great. The whole staff was very nice. More

Enjoyable buying experience My sales rep was AJ. He was very kind and pleasant. He was also very helpful in answering questions and made the buying experience enjoyable. The rest My sales rep was AJ. He was very kind and pleasant. He was also very helpful in answering questions and made the buying experience enjoyable. The rest of the team was efficient too. My car was delivered in great shape. Lindsay Lexus is very professional. More

Fantastic experience This place was FANTASTIC! Doug was incredibly helpful throughout. They were very honest, fixed the few minor issues the vehicle had - and just made th This place was FANTASTIC! Doug was incredibly helpful throughout. They were very honest, fixed the few minor issues the vehicle had - and just made the whole process fantastic throughout. HIGHLY recommended. More

Car buying experience I recently purchased my second Lexus from Lindsay, and had a very good experience with my salesman. His name is Thai Tran, and I can not stress how c I recently purchased my second Lexus from Lindsay, and had a very good experience with my salesman. His name is Thai Tran, and I can not stress how comfortable he made me feel about this car buying experience. Thai listened to me, seemed to care about what I wanted and needed in this new car. He went the third mile in getting me in the LexusNX200T that I wanted. He has sent called me, and followed up with a nice thank you letter. If you go into Lindsay Lexus of Alexandria...trust me...ask for Thai Tran...you will NOT be sorry. Tom Beacham Arlington, CA More

Superior Service I have conducted business with Lindsay Lexus since 2008. I purchased/ leased 3 vehicles from this Location. Nasir Jasat has been my sales rep. Throug I have conducted business with Lindsay Lexus since 2008. I purchased/ leased 3 vehicles from this Location. Nasir Jasat has been my sales rep. Throughout the years and has displayed excellent customer service. Nasir has always stayed in contact with me making sure I was ok with my vehicles. The most impressive display of customer service which I truly appreciate is the fact Nasir always sends me a birthday card every year since 2008. I just purchased the 2015 es350 Lexus and although it had been 3 years since I visited the Lexus dealership, Nasir my sales rep. knew who I was when I entered the dealership. Nasir made me feel very special like he always had thoughout the years! Thanks Nasir! You're the Best! Joyce Roberts More