Lindsay Ford of Wheaton

The $500 headlight" Wish I would have read the reviews before going to Lindsay for service. I went in to have my passenger side headlight changed and was told that the or Wish I would have read the reviews before going to Lindsay for service. I went in to have my passenger side headlight changed and was told that the original assembly was changed, and that it would cost over $500 to have it restored. When I asked what else could be done, I was told something about a $200 lightbulb that could possibly be installed, but with the labor, I would probably be back to the $500 mark, and that it wouldn't last that long. So all in all, I paid $65.88 for absolutely nothing. I wasn't even told that the assembly wasn't the original before being charged for a half hour of labor. (You would think a "FORD" Dealer would know this before a half hour.) The icing on the cake is that I don't even have a receipt that details what the serviceman found and the estimate, (something I think I am returning for, for my $65.88) just an invoice for $65.88 labor. I really expected more from a FORD dealer. I actually got better service and options from the Firestone Center around the corner. Very disapointed! More

Lindsay Ford is AWFUL! Worst dealership in the world! The reason car dealers get a bad name. The epitome of the shady dealer stereotype. Tom Squire, Tara Byrd, Abe Yazdani, Dilia Giron, and Mike Traish a The reason car dealers get a bad name. The epitome of the shady dealer stereotype. Tom Squire, Tara Byrd, Abe Yazdani, Dilia Giron, and Mike Traish are the worst. They all lie and cheat. Mike Engle and John Smallwood are useless. You will definitely regret buying from them. Don't do it! More

Best experience!! Loved how they treated me...so happy with their help in getting finance for my car:)...everyone was friendly...helped me with everything! Happy with m Loved how they treated me...so happy with their help in getting finance for my car:)...everyone was friendly...helped me with everything! Happy with my new car! Thanks lindsay ford! More

Rate a dealership by service, not sales. This place sucks. Every Ford dealership sells the same car, so of course, everyone pushes sales as much as possible because after you bought it..you're stuck. Now comes Every Ford dealership sells the same car, so of course, everyone pushes sales as much as possible because after you bought it..you're stuck. Now comes the real experience that counts. When that Ford breaks down (and it will, it's a FORD), how does service handle it? Some dealers handle it well. Others have incompetent managers and policies in place that create a headache for owners needing service. This dealership is more than able at pointing fingers at various departments rather than provide a solution. The turnover on the service manager role speaks volumes. But that could be just an indication of a greater problem in general management. Was sold an extended warranty by their finance manager Leon (who bragged about being in the auto business/Ford for over 8 years). Again, sales was quick/immediate and supremely helpful. But like most less reputable businesses, the proof of the pudding came when it was time to need service. First warranty item was fixed with only one problem...they forgot to align it after replacing the trac bar (and forgot on subsequent visit as well-ugh). It also took a while to get a rental reimbursement completed but it was. 2nd drop off for warranty started a headache of epic proportions. Ford Warranty claimed vehicle didn't have a "pre-inspection" done. Evidently this is supposed to be done by the dealership when the extended warranty is sold. Minus one for Leon the "experienced" finance manager. Car rental was never reimbursed, emails not responded to, texts not responded to, and voice mail not responded to. not until a negative feedback left on google, did service manager call back (same day!) amazing how negative feedback causes them to shape up. Meanwhile the front brake piston blew (truck had 76K miles) and tow (supposed to be covered) wasn't covered either. So 6 months after I bought an extended warranty, they're voided the extended warranty and I've requested them to refund me my warranty purchase, and reimburse me for rentals/tow that they were obligated to provide before they 'cancelled' the warranty. No check yet after 6 months. I'm only waiting because it makes a much better case according to my lawyer. This dealership is so focused on sales, that service and all other departments suck major wind. I feel for the service advisors because they get caught between everyone. On a positive side, everyone smiles and says hi and is generally happy even if the customers never seen happy. Every department is busy blaming each other for their failures when it's pretty clear, it's just a really BAD stealership. More

Quick and Painless I was helping my daughter shop for a new car. Instead of crawling all over each other , the sales staff worked as a team. Francisco was incredible. I was helping my daughter shop for a new car. Instead of crawling all over each other , the sales staff worked as a team. Francisco was incredible. He looked at our budget, gave us several options, treated my daughter in a very professional manner, and gave us a great deal. Not your typical car buying experience. More

An employee who shines brightly at Lindsay One bright spot in my experience of buying a new truck at Lindsay was getting to know one of the salesmen with whom I worked. The young man is Mike G One bright spot in my experience of buying a new truck at Lindsay was getting to know one of the salesmen with whom I worked. The young man is Mike Guardado, and he gave me terrific service. He knows the technicals of the vehicles like the back of his hand and he's pleased to pass that knowledge on to you. IMO he will protect you as well as he can from management, whose intentions are not always good. Also the process of buying a car inevitably involves a lot of sitting around and waiting, and Mike is a great guy to sit around and shoot the breeze with while you're waiting. If you go to Lindsay, you can't do any better than make an appointment with Mike before you go. More

Chris is you guy!! From the moment we spoke to him on the phone to ask if the car we were interested in was still available until the second I drove off the lot, Chris P From the moment we spoke to him on the phone to ask if the car we were interested in was still available until the second I drove off the lot, Chris Palmer was by our side the whole time. Fast, friendly, helpful, and what I loved most - knowledgeable! He was so incredibly easy to talk to and very easy going. What I appreciated most is that he didn't drag the buying process. He was walking as fast as he could getting paperwork, making copies, etc, etc. It was so great doing business with him! This wasn't our first time buying a car, so we already expected what previous experience has taught us - sit at the dealership for hours, have about five folks approach you to give you additional sales pitches - not the case here. We were IN and OUT in less than 2 1/2 hours, which was awesome! In general, when we approached the dealership, I wasn't attacked by a million sales representatives. It was a very comfortable and relaxed environment. Nobody pushed you into buying anything, which was SO nice! We were greeted, everyone one was SUPER nice, and customer service was great! Lindsay Ford (and Chris Palmer), thank you for making my first experience with Ford a VERY positive one!! More

Great Experience!! I drove over four hours from my home to buy a very special car from Lindsay's PreOwned Super Store. It was a once in a lifetime, beautiful car. I wa I drove over four hours from my home to buy a very special car from Lindsay's PreOwned Super Store. It was a once in a lifetime, beautiful car. I was able to do all negotiations over the internet and phone. It took a few days, but it turned out to be a very good deal. I received a very good value for my car the paid a very fair price for the sale car. When we arrived, everyone was so helpful and friendly. We first stopped at the Ford dealership and the folks there were so helpful in getting us to the proper place. All the paperwork was in order. I took the car for a ride, they checked out my trade and within two hours we were on our way. It was probably the easiest car purchase I have ever done and believe me, there have been many! We have great credit and were willing to negotiate. It made for a really stressful deal from beginning to end. I absolutely love my car and would definitely recommend this dealership if you are looking for a great car! Ask for Luis! His is just amazing!! More

Gave us A great deal for a great price Went to this dealer to look at a great deal on a used vehicle, customer service was great. We were greeted at the door and almost immediately assisted Went to this dealer to look at a great deal on a used vehicle, customer service was great. We were greeted at the door and almost immediately assisted. After a few discussions and a test drive we ended up getting an even better deal than anticipated. They really looked out for us and tried there best to give us the best deal possible. I would definitely recommend this dealer to anyone looking for there next car. More

Buying from Reggie was straight forward and easy. Service was the worst ever but that is the norm for Lindsay. Cigarette lighter did not work. Could not charge phone . Had to bring it back. Floor mats Service was the worst ever but that is the norm for Lindsay. Cigarette lighter did not work. Could not charge phone . Had to bring it back. Floor mats were at new car lot but when I went to get them they were at the used car lot. Door lock code not furnished and the service department is totally useless. Have to go to another dealer to get it done. Because it is a Certified vehicle if the key is accidently left in vehicle because we do not have code roadside will cost Ford. A five minute procedure that Lindsay service cannot do. I once needed a thermostat for my Windstar which Lindsay tried to charge me $35.00 for a $7.00 item. The only reason we bought the vehicle from Lindsay was the wife liked the vehicle. Had a friend put down $100 deposit on a new car which was sold to some one else and took forever to get his deposit back. He told me stay away from Lindsay. Buying was straight forward and the finance guy was very helpful and easy to deal with. The service people destroyed an otherwise good buying experience. More