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Lincoln of Coconut Creek

Coconut Creek, FL

4.6
208 Reviews
Call Dealership (954) 283-5472

5501 W Sample Rd

Coconut Creek, FL

33073

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207 Reviews of Lincoln of Coconut Creek

February 04, 2024

Insanely expensive oil change and tire replacement. Over $600. I felt scammed to be honest. I will never return to this location. Service guy was nice though. At these prices you could offer a muc More

by jennijimenez78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Feb 08, 2024 -

Lincoln of Coconut Creek responded

Jenni, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

February 03, 2024

A lot going on and still everyone was great ! ! So much better than my Lexus across the street. Lincoln apparently values my time. More

by Jsanos
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Feb 05, 2024 -

Lincoln of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lincoln of Coconut Creek. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 03, 2024

I brought my Lincoln Navigator in for airbag light and air duct work. Andrew was a service manager that took care of me. He was excellent. The mechanic found other issues that were taken care of. I deeply More

by KTCARSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew service
Report | Print
Feb 05, 2024 -

Lincoln of Coconut Creek responded

Thanks for sharing about your experience with Lincoln of Coconut Creek. Andrew and our team appreciate your business and hope to see you again soon! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 03, 2024

The staff was helpfull and cordial. Well informed of the options available to me that day. More

by JHNREMODELING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Feb 05, 2024 -

Lincoln of Coconut Creek responded

Thank you for your business and this review. We're happy to hear Fernando and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 03, 2024

I've completed all that I'm going to No thank you I have nothing else to say More

by KMPKULICK
Recommend Dealer
Yes
Employees Worked With
Maurice Missick, Maurice Missick
Report | Print
Jul 06, 2024 -

Lincoln of Coconut Creek responded

Thank you for your fantastic review! We truly appreciate your feedback and are thrilled to have you in our Lincoln of Coconut Creek family. Whether you need service, sales, parts, or collision assistance, we are here to ensure you receive the VIP treatment you deserve. Our goal is to make every visit exceptional and memorable for you. As the General Sales Manager, I am always available to assist you. Please don't hesitate to reach out to me personally at dnorris@infcc.com. I promise to respond promptly and address any of your needs. Thank you once again for your support and trust. We look forward to serving you in the future! Warm regards, Dan Norris General Sales Manager Lincoln of Coconut Creek dnorris@infcc.com or dnorris@lincolnofcc.com

February 01, 2024

The service center is only for rich people. To diagnose a car is almost 400.00. dollars. More

by BABOOLAL5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
People was courteous
Report | Print
Feb 05, 2024 -

Lincoln of Coconut Creek responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

February 01, 2024

Everything was okay until I was in the finance section. Mr. McCray had worked things out whereby I would not have to make first payment until March, 2024. However, finance staff member insisted that I m More

by chaneylaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Mccray
Report | Print
Feb 02, 2024 -

Lincoln of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

February 01, 2024

Their service department did an amazing job and followed up after the service to make sure my car was fixed. More

by DJONES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Feb 02, 2024 -

Lincoln of Coconut Creek responded

Thank you for choosing Lincoln of Coconut Creek. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 31, 2024

Marvin is a great person to meet if you need a vehicle. He's pleasant and will go above and beyond and find any way possible along with his other team members to provide great customer service and send you More

by WSMOONSIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Alonzo, Gary Wertman, Marvin Saunders
Report | Print
Jan 31, 2024 -

Lincoln of Coconut Creek responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

January 28, 2024

They Did a very good job working with me and I real appreciate their service. More

by w.donner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goldbert Burton, Goldbert Burton
Report | Print
Jan 28, 2024 -

Lincoln of Coconut Creek responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

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