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Lima Auto Mall - Service Center

Lima, OH

4.9
517 Reviews

517 Reviews of Lima Auto Mall - Service Center

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September 20, 2023

Always on time for appointment kind and caring staff. they are very knowledgeable in this field More

by PGECK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Brought in my vehicle for an oil change. The dealership has a nice waiting area. Work was completed in a timely manner, More

by JACARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure who checked my car in.
August 29, 2023

My wife and I never worry when we take our vehicles in to have them serviced, they use quality parts, and their people have the latest training, and they always seem to have our best interest in mind... We h More

by JIML5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
August 18, 2023

Your service department has lost a few great employees in the last 6-12 months, that's not good ! Keith is doing a fantastic job ! as is Jeff....you can't afford to lose either one !! Keep up the great job ! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
August 03, 2023

Fixed problem the first time no issues good work done in a timely manner thank you More

by SRESER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
July 29, 2023

Very helpful and great service. I had an appointment at 3 dropped the Traverse off first thing in the morning and the had it done by 10:30. I loved that I was able to pickup it earl More

by scaris72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
July 18, 2023

We were very pleased with how quickly the service department was able to take care of our vehicle. Everyone was more than helpful! It was a great experience,, More

by tdherrera6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Cherkas
July 17, 2023

The service was the best that anyone could every ask for, my wife's car had an issue and they got it in and fixed it right the 1st time, why go any place at all when you have this kind of service available r More

by JIML5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

The service was the best that anyone could every ask for, my wife's car had an issue and they got it in and fixed it right the 1st time, why go any place at all when you have this kind of service available r More

by JIML5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Usually good, but this last service I was extremely disappointed. They did not look at everything I requested and instead said "We went through the 21 points." Then I asked about my under-seat compart More

by profd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure, but his picture is not here and Eric left the company. He was good.
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